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Senior Global IT Service Desk Lead: Incident & Training
Job in
Carrickfergus, County Antrim, BT38, Northern Ireland, UK
Listed on 2026-07-19
Listing for:
A&O Shearman
Apprenticeship/Internship
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
A&O Shearman in Belfast is seeking a Senior Global Service Desk Analyst to join the IT team. You will act as the escalation point for 1st and 2nd line support, manage incidents, and own the resolution process across phone, chat, and self-service portals.
The role requires ITIL experience, strong customer service, and the ability to train and mentor new team members. You will also lead service improvements, maintain SLAs, and deputise for the IT GSD Manager when needed, supporting the region's
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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