Merchandising Team Leader

About the role

Working Hours:

A minimum of 30 per week - 18 hours for team supervisory tasks and 12 hours for client merchandising.

Rate:
Team supervisory tasks at £14.25 per hour and merchandising tasks at £12.85 per hour.

Ideal recruitment area:
Croydon, Caterham, Bromley.

Areas covered:
Select postcodes within  , CR, TN and SW.

• You’ll oversee day‑to‑day activity in your district, making sure all work is completed on time and to the standards agreed with our clients.
• You’ll manage and arrange merchandiser schedules for your district.
• You’ll support recruitment and onboarding for your district.
• You’ll train, support, and guide merchandisers so they're confident and capable in their roles.
• You’ll give regular feedback by celebrating great work and addressing any performance concerns early.
• You’ll be the main point of contact for your district and share timely updates through our feedback tools.

• You’ll make sure everyone follows the correct processes, standards, and safety guidelines.
• You’ll ensure plans and schedules are accurate, realistic, and aligned with wider regional priorities.
• You’ll maintain strong admin standards and accurate data in all systems.

• You’ll ensure all merchandising and in‑store activity is completed correctly, following briefs and planograms where provided.
• You’ll ensure displays, products, and POS materials are set up properly and look great for customers.

• You’ll build positive relationships with store managers, in‑store teams, and internal support teams.
• You’ll support new initiatives and help your team adapt to new ways of working.
• You’ll look for opportunities to improve processes, execution quality, and the overall colleague experience.

• Strong planning, organisation, and time management skills with the ability to manage competing priorities.
• Proven ability to lead, motivate, and coach field‑based colleagues.
• Clear and confident communicator, able to engage stakeholders at all levels.
• Strong relationship‑building skills with internal and external partners.
• Previous retail, merchandising, or customer service experience.
• Confident using mobile and desktop systems for scheduling, reporting, and communication.
• Full driving licence and access to a vehicle.

• Incentive scheme.
• Health cash plan (24‑hour GP, counselling, dental, physiotherapy, and more).
• Life insurance.
• Flexible holiday and pay.
• Immediate access for you and your family to Grocery Aid.
• Access to PAYM8, allowing you to access your wage before your payday.
• Unlimited refer a friend scheme.
• Regular performance reviews with access to over 400 learning resources and progression opportunities.