Sales Representative

Central Sales Representative

PPG - Carrickfergus Kilroot

Full time | Permanent

We now have an exciting opportunity for a Central Sales Representative to join our team.

We’re looking for a motivated and enthusiastic individual who enjoys building relationships, identifying opportunities and delivering an exceptional customer experience. As a Central Sales Representative, you will play a key role in supporting business growth by engaging with both new and existing customers through a variety of communication channels, including telephone, email, text messaging and digital platforms.

Working as part of a collaborative and results-driven team, you will promote PPG’s products and services, develop strong customer relationships, and help drive sales performance across the business. You’ll use your communication skills and commercial awareness to understand customer needs, recommend appropriate solutions and identify opportunities to grow sales.

Previous experience in sales, customer service or telesales would be advantageous, although full training will be provided.

• Competitive salary and benefits package.
• 25 days annual leave in addition to Bank Holidays.
• Great work-life balance with working hours of 8.30am to 4.30pm Monday to Thursday and an early 3.30pm finish every Friday. No weekend working!
• Generous company pension contributions.
• Excellent career progression:
  We develop our people with online opportunities and the PPG Training Academy.
• Fantastic company-funded private healthcare plan, with options to extend coverage to family members.
• Generous staff discounts on paint and decorating products at Johnstone’s Decorating Centres.
• Colleague recognition program that recognises and rewards our colleagues.
• Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)
• Colleague assistance programme for 24/7 wellbeing support

As a Central Sales Representative, your responsibilities will include:

• Proactively contacting prospective and existing customers through telephone, email, text messaging and other digital channels.
• Building and maintaining strong customer relationships while delivering an outstanding customer experience.
• Responding to all inbound customer enquiries and providing advice on products, pricing and solutions.
• Ensure all incoming customer orders are processed in timely and efficient manner.
• Promoting PPG products, services, promotions and new product launches.
• Identifying opportunities to upsell and cross-sell products across the PPG portfolio.
• Generating qualified sales opportunities and supporting the delivery of business growth.
• Maintaining accurate records of customer interactions, opportunities and sales activity within company systems.
• Developing a strong understanding of PPG products, services and the markets in which we operate.
• Sharing customer insights and market feedback to support future sales initiatives and business strategies.

• Excellent communication and relationship-building skills.
• A passion for delivering exceptional customer service.
• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• Confidence using Microsoft Office applications and Customer Relationship Management (CRM) systems.
• Previous experience in a sales, customer service or telesales environment would be beneficial.
• A proactive, positive and results-driven approach.
• The ability to identify opportunities and convert them into sales growth.
• A team player who enjoys working collaboratively to achieve shared goals.

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