Support Staff

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• Location 23751 U.S. 30,Carroll, IA, 51401,United States
• Employee Type Non-Exempt
• Required Degree High school

Make a difference every day—supporting individuals on their path to better mental health.

Are you organized, compassionate, and thrive in a fast-paced environment? We’re looking for a dependable and professional Behavioral Health Support Staff member to join our outpatient team. This key role supports both clients and clinicians while helping ensure smooth, efficient daily operations.

What You’ll Do

• Welcome clients, answer phones, and serve as the first point of contact
• Schedule and coordinate in-person and telehealth appointments
• Help clients navigate services, portals, and financial responsibilities
• Maintain accurate records and manage electronic documentation
• Support clinical staff with workflows, lab results, and compliance tasks
• Assist with insurance coordination and general office operations
• Keep the office organized, stocked, and running smoothly

What We’re Looking For

• High school diploma (additional training in healthcare or office admin a plus)
• Experience in an office or healthcare setting preferred
• Strong organizational, communication, and multitasking skills
• Ability to handle confidential information with professionalism
• Comfortable with computers, Microsoft Office, and learning new systems
• A positive attitude and team-first mindset

Why Join Us?

• Be part of a mission-driven team helping individuals and families
• Meaningful, people-focused work in a supportive environment
• Opportunity to grow your skills in behavioral health services

Work Setting

Outpatient behavioral health office serving individuals with mental health and substance use needs. This role includes both desk work and client interaction.

• Competitive benefits package, including IPERS
• Paid Vacation, personal leave, and sick leave
• Health, dental, and vision insurance
• Employee Assistance Program
• Paid Employee/Dependent Life Insurance, Long Term Disability Insurance
• Paid holidays

Equal Opportunity Employer EOE AD#2625

EXPECTATION FOR ALL EMPLOYEES:

Supports the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to our community, and accountability and ownership.

GENERAL

SUMMARY:

Under the direct supervision of the Chief Executive Officer this position provides administrative and secretarial support for the Behavioral Health Director and Behavioral Health team. In addition to typing, filing, and scheduling, perform duties such as coordination of meetings, obtaining supplies, coordinating direct mailings, and working on special projects. Also, answers non-routine correspondence and assembly of highly confidential and sensitive information.

Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures.

ESSENTIAL FUNCTIONS:

• Responsible for greeting and receiving clients and the public upon their entrance into the program.
• Responsible for handling inquiries regarding programming, services, and staff scheduling.
• Responsible for scheduling counselor's appointments.
• Provide information concerning available services.
• Responsible for all formally written (typed) communications and documentation for all staff as requested.
• Responsible for participating in the total Quality Improvement Program Plan as outlined in the plan and as directed by the Treatment Director.
• Responsible for filing all information in client files according to standard format, all file maintenance.
• Responsib…