Director of Food and Nutrition Services

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• Provides strategic leadership in planning, coordinating, and directing all Food and Nutrition Services functions, ensuring alignment with organizational goals.
• Develops and maintains departmental policies and operational procedures that ensure safe food handling, sanitation, infection control, and compliance with federal, state, and local regulations.
• Implements a system-wide customer service philosophy that focuses on value, service excellence, and patient/resident satisfaction.
• Oversees menu development and food production to ensure nutritionally sound, attractive, cost-effective meals that meet dietary requirements, physician orders, and regulatory standards.
• Conducts routine inspections of food preparation, storage, and service areas to ensure cleanliness, safety, temperature control, and proper equipment operation.
• Develops and manages annual operating and capital budgets; monitors food and labor costs; develops strategies for waste reduction and operational efficiencies.
• Establishes purchasing and inventory guidelines to ensure cost-effective procurement, proper receiving, storage, and inventory control of food and supplies.
• Ensures accurate maintenance of departmental records, production logs, temperature logs, sanitation documentation, and purchasing documentation, in accordance with regulatory and audit requirements.
• Maintains compliance with Joint Commission, OSHA, CMS, IDPH, HIPAA, and local health department requirements.
• Coordinates and leads departmental quality improvement initiatives; collects data, monitors trends, and implements corrective action plans to achieve performance goals.
• Provides ongoing leadership for staffing, including recruitment, selection, scheduling, performance evaluation, coaching, and progressive discipline.
• Ensures all staff are trained on food safety standards, emergency food supply procedures, infection prevention, and department policies.
• Collaborates with Nursing, Dietitians, Resident Care, Rehabilitation, and other interdisciplinary teams to support patient/resident clinical nutrition needs.
• Responds to customer feedback and implements service recovery processes to maintain a high level of satisfaction.
• Provides leadership and support for special functions, catering events, or emergency feeding needs.
• Participates in committees, leadership meetings, surveys, inspections, and hospital-wide improvement initiatives.
• Maintains confidentiality of patient, resident, employee and organizational information.
• Attends mandatory meetings and required trainings; participates in opportunities for personal and professional growth.
• Performs other duties as necessary or assigned.
• Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and reports any suspected violations.

• Demonstrated leadership and supervisory skills, including the ability to coach, develop, and motivate staff; delegate effectively; provide constructive feedback; and hold employees accountable.
• Strong decision-making and problem-solving abilities with a focus on safe, efficient, and patient-centered operations.
• Ability to model professionalism, teamwork, and positive communication when working with staff, patients, residents, families, and vendors.
• Ability to plan, organize, and prioritize work with attention to detail and time-sensitive deadlines.
• Ability to maintain composure and sound judgment in high-volume or fast-paced situations.
• Proficient computer skills including email, scheduling, inventory or purchasing software, Microsoft Office applications, and the ability to learn new systems.
• Ability to maintain confidentiality of sensitive employee, patient, and organizational information.

• Associates degree in food service management (Bachelor’s degree preferred), hospitality, business, or restaurant management with two (2) years of leadership experience in a related industry; or equivalent combination of education and experience.

• Completion of a Certified Food Protection…