Backroom Manager

Backroom Manager page is loaded## Backroom Manager locations:
Carroll, Highway 30, Carroll, IAtime type:
Full time posted on:
Posted Todayjob requisition :
R214414

Additional Considerations (if any):

Night & Weekend Shifts Required**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
***
* Job Description:

***
* Job Title:

** Backroom Manager
** Department:
** Grocery
* * FLSA**:
Non-Exempt
** General Function
** Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Manager of;
Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you:
None
** Primary Duties and Responsibilities
*** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + Escorting them to the products they are looking for.  + Securing products that are out of reach.  + Loading or unloading heavy items.  + Making note of and passing along customer suggestions or requests.  + Performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Works with company’s subsidiaries to receive product.
* Ensures receipts and takes to accounting in a timely manner.
* Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
* Unloads products from truck and ensures placement in a non-intrusive area.
* Uses forklifts to unload trucks and place in backroom.
* Delivers items to the appropriate department.
* Checks invoices for accuracy and signs vendor paper work.
* Receives all vendor orders.
* Protects cold food chain and integrity of product.
* Coordinates the receipt and lock up of controlled items, e.g. (liquor, cigarettes, pharmacy inventory).
* Works with returned items, writes up items with drivers, ensures the signed receipts are returned to the accounting office in a timely manner.
* Maintains area for sale items to ensure convenience for the management team (displays, etc.)
* Maintains a clean and orderly backroom.
* Ensures cardboard and trash areas are clean daily.
* Aware of store’s needs, specifically in the grocery department.
* Keep training certifications current, i.e. forklift certifications.
* Works with the internal customers in a timely and efficient manner.
* Works in a safe and efficient manner to reduce product damage and spoilage.
* Works for the store department to do small equipment repairs.
* Maintains cleanliness outside of store to the dock area, and behind the store.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
** Secondary Duties and Responsibilities
*** Answers questions from outside customers and helps whenever necessary.
* Assists in other areas of store as needed.
* Performs other job related duties and special projects as required.
** Knowledge, Skills, Abilities and Worker Characteristics
*** Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete…