Collaborative Academic Advising Manager

Job Title:

Collaborative Academic Advising Manager

Location:

UWG Recruiting Location

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

USG eCampus is a service unit of the University System of Georgia. We facilitate the development and delivery of high-quality, affordable, and accessible online learning experiences while supporting strategic system-level initiatives to enrich students' lives and enhance the economic, cultural, and social interests of Georgians. Our vision is for Georgia to be the most highly-educated state in America, with graduates who utilize their knowledge and skills to make Georgia the most desirable place to live.

Our campus is located at 1601 Maple Street, Carrollton, GA 30118.

Faculty and staff members are expected to be physically present on campus as needed to support the in-person educational experience and on-campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses.

This position will provide strategic leadership, operational oversight, and quality assurance over the USG eMajor post-matriculation team. In close coordination with affiliate institutions, this position will manage Academic Advisor and Enrollment & Retention Specialist roles to ensure consistent, effective, and equitable eCampus collaborative academic advising and retention support services while growing these services. The position will lead the development and execution of multi-institutional advising processes, training frameworks, student communication strategies, and system access protocols to support scalable, sustainable, and high-quality advising and retention services.

This position will also serve as the primary liaison to institutional advising directors, academic leads, and system-wide advising forums to ensure alignment, collaboration, and visibility of eCampus advising initiatives. The Collaborative Academic Advising Manager will support strategic projects including degree completion-, academic planning-, and advising-related policy and process enhancements in alignment with institutional enrollment management and student success initiatives.

• Oversee the development, implementation, and assessment of collaborative academic advising policies, procedures, and quality assurance frameworks across institutional affiliates
• Manage USG eMajor post-matriculation team, providing direct supervision to two Academic Advisors and one Enrollment & Retention Specialist
• Address systemic barriers to advising service delivery, including technical access issues, platform inconsistencies, and academic policy variations across institutions
• Serve as liaison to institutional advising and academic leadership to promote effective collaboration, student advocacy, and aligned decision-making
• Lead and coordinate advisor training, development, and support to promote consistency and excellence in service delivery
• Support strategic initiatives, including growth initiatives, Credit for Prior Learning (CPL), course rotation planning, and retention/success interventions
• Other duties as assigned by the Director of Enrollment and Retention Services, including serving on the eCampus Student Success Team

• Master's Degree

• At least five years of academic advising or related student services experience
• Strong understanding of academic policies, degree planning and student information systems (e.g., Degree Works, Banner, Navigate)
• Proven ability to lead a team and coordinate operational initiatives across multiple stakeholders
• Ability to analyze complex processes, identify gaps, and implement sustainable improvements to deliver value for students and institutions
• Skilled in stakeholder engagement and partnership-building in a collaborative, fast-paced environment

• Demonstrated experience with multi-institutional collaboration or shared services models in higher education
• Prior experience driving student outcomes, quality assurance, or advising assessment initiatives in an academic setting
• USG…