Collaborative Academic Advising Manager

Collaborative Academic Advising Manager

Location: University of West Georgia, Carrollton, GA (1601 Maple Street, Carrollton, GA 30118)

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 293280

USG eCampus is a service unit of the University System of Georgia, facilitating high‑quality, affordable, and accessible online learning experiences while supporting strategic system‑level initiatives to enrich students’ lives.

This position will provide strategic leadership, operational oversight, and quality assurance over the USG eMajor post‑matriculation team. The role will manage Academic Advisor and Enrollment & Retention Specialist positions, develop and execute multi‑institutional advising processes, and serve as primary liaison to institutional advising directors.

• Oversee the development, implementation, and assessment of collaborative academic advising policies, procedures, and quality assurance frameworks across institutional affiliates.
• Manage the USG eMajor post‑matriculation team, supervising two Academic Advisors and one Enrollment & Retention Specialist.
• Address systemic barriers to advising service delivery, including technical access issues, platform inconsistencies, and academic policy variations.
• Serve as liaison to institutional advising and academic leadership to promote effective collaboration and student advocacy.
• Lead and coordinate advisor training, development, and support to promote consistency and excellence in service delivery.
• Support strategic initiatives, including growth initiatives, Credit for Prior Learning (CPL), course rotation planning, and retention/success interventions.
• Perform other duties as assigned by the Director of Enrollment and Retention Services, including serving on the eCampus Student Success Team.

• Master's Degree.
• At least five years of academic advising or related student services experience.
• Strong understanding of academic policies, degree planning, and student information systems (e.g., Degree Works, Banner, Navigate).
• Proven ability to lead a team and coordinate operational initiatives across multiple stakeholders.
• Ability to analyze complex processes, identify gaps, and implement sustainable improvements.
• Skilled in stakeholder engagement and partnership‑building in a collaborative, fast‑paced environment.

• Experience with multi‑institutional collaboration or shared services models in higher education.
• Prior experience driving student outcomes, quality assurance, or advising assessment initiatives.
• USG experience, including familiarity with governance structures and statewide advising networks.

Proposed Salary: $75,000 annually, paid monthly.

Offers are contingent upon background investigation, drug test, and other standard employment requirements.

The University of West Georgia is an equal employment, equal access, and equal educational opportunity institution and affirms compliance with Title VI, Title VII, Title IX, ADEA, ADA, E.O. 11246, and other applicable laws.