Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. Our focus is to provide customers with high‑quality brands and extraordinary savings while creating a fun treasure hunt experience.

Our Values

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

Corporate headquarters in Dublin, CA; buying offices in NYC, LA, Boston; 8 distribution centers. 2023 revenues $20.4B;
Fortune 500. Commitment to an inclusive environment with continuous learning.

General Purpose

The Area Supervisor is a member of the Store Leadership responsible for a specific area of the store and general operations, including serving as Manager on Duty. Responsibilities include opening/closing the store, supervising Associates, maintaining a friendly environment, ensuring merchandise presentation, cleanliness, and executing company operational processes.

Essential Functions Maintaining Safe & Secure Environments

• Understand safety as priority and practice safe behaviors.
• Maintain awareness on sales floor to create safe environment; report unsafe conditions.
• Responsible for building security: entrance control, EAS daily checks, cash office security, armored carrier pick‑ups, register area.
• Remove clutter and ensure clear egress to exits.
• Ensure customer safety: accident prevention, reporting, emergency procedures.
• Test fire alarm systems; respond to after‑hours alarms when requested.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, professionalism; recognize associates via company programs.

Personal and Store Brand

• Represent and support the company brand; maintain professional appearance.
• Ensure associates adhere to dress code.
• Keep all store areas clean, well‑maintained, merchandised to standard.
• Responsible for daily trash removal.

General Merchandising

• Ensure recovery, sizing, markdowns completed per standards.
• Responsible for receiving merchandise trucks when needed.
• Process all merchandise with urgency.
• Responsible for non‑merchandise inbound deliveries.
• Maintain cleanliness and organization of stockrooms.
• Assist in delivering and placing merchandise on sales floor.
• Ensure back‑stock secured and processed per policy.
• Merchandize departments including back stock.
• Reduce loss due to damage.
• Ensure compliance with monthly presentation guidelines.
• Handle floor moves, signing, promotional signing.
• Perform re‑wraps as needed.

Loss Prevention

• Understand and comply with Loss Prevention Awareness Program.
• Demonstrate integrity, safeguard confidential info.
• Maintain Public View Monitor system.
• Conduct "Code 50" package inspections.
• Execute company best practices and maximize productivity.

Front End Supervision and Operations

• Execute best practices and maximize productivity.
• Maintain pace and presence at front end.
• Train and coach associates on cash registers, shortage policies.
• Control associate break schedule.
• Ensure equipment works properly.
• Maintain supplies and recovery.
• Ensure go‑backs expedited, scanned, security tagged.
• Teach "Scan and Bag" best practice.
• Ensure salability of merchandise at front end.

Fitting Rooms

• Maintain cleanliness of fitting rooms.
• Audit fitting room garment tags.
• Ensure go‑back compliance; ticket, scan, security tag as needed.

Administrative Duties (as assigned by Store Manager)

• Ensure cash pulls and bank deposits per policy.
• Handle front end control when needed – refund approval, etc.
• Payroll administration: punch edits, scheduling compliance, Sunday payroll, reporting.
• Other duties as assigned.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer…