Bilingual Customer Service Specialist; Spanish

Bilingual Customer Service Specialist (Spanish)

Join to apply for the Bilingual Customer Service Specialist (Spanish) role at Sherwin-Williams.

$18.50/hr – $18.50/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction while staying up to date with product features and maintaining the high quality and visual standards of the products and store.

They are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and supervised or unsupervised access. The company requires a review of criminal history to protect the safety of employees, customers, and the public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• At least eighteen (18) years of age
• Legally authorized to work in the country of employment without sponsorship
• Proficient in English (read, write, comprehend, communicate)
• Proficient in Spanish (read, write, comprehend, communicate)
• Valid, unrestricted driver’s license
• Can retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs occasionally, or with reasonable accommodation
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• High school diploma or GED
• At least one (1) year experience in delivery, retail, or customer service position
• Previous work experience selling paint and paint related products
• Previous work experience operating tinting and mixing equipment

Sherwin‑Williams is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law.