Administrative​/Clerical, Office Administrator​/ Coordinator

Carrollton, United States | Posted on 10/07/2026

The Service Delivery Manager (SDM) serves as the primary coordinator for service and project delivery activities, including customer intake, scheduling,resource coordination, material procurement, and communication with customers,technicians, and internal stakeholders.

Thisrole is best aligned with a Service Project Coordinator position, with responsibilities that include project tracking, schedule management,documentation, and support of delivery-related activities.

Theideal candidate will have experience in coordinating service operations and aworking knowledge of HVAC, Building Automation Systems (BAS), and/or Security and Access Control systems. Strong organizational, communication, and multitasking skills are essential, along with the ability to support multiple projects and service requests in a fast-paced environment.

• Multitasking multiple work streams at one time. This will be for several different locations and workloads within those locations.
• Thisrole is not to run meetings but rather to run programs at the same time.
• The ability to predict next steps and ask about next steps to proactively act onthese multiple workloads.
• This person must have experience driving and not simply monitoring projects ormaking calls.
• This person must engage others, anticipate issues, anticipate priorities and constantly be reprioritizing their day and actions of others based on newinputs of what is urgent, behind, has a deadline, or affects other's ability to complete their projects pieces.
• This person will be the hub and will have to drive traffic.
• Followthrough and strong oversight along with well-organized processes that are agilefor the reprioritizing mentioned in the last skill.

• Planning and preparation for core service execution teams
• Ownership of all coordination for core service delivery
• Work Order Creation and lifecycle management
• Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
• Direct support of our customers
• Operational excellence and world class service delivery

• Service Delivery Planning for all core service types
• Relationship Development with execution/action teams
• Coordination of internal and external teams and subcontractors in a rapid response business environment
• Networking internally and externally

• Familiarity and a general understanding of the systems we support and the components within
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
• Exceptional communication skills - verbal and written

• Strong Experience with Microsoft Office
• Virtual(PC Based) Call Systems (Genesys system preferred)

• Commitment to excellent customer service
• Bestin class organizational skills
• Abilityto manage and prioritize multiple responsibilities simultaneously
• Complete and accurate Customer Service Request Intake
• Accuracy of work order creation
• Prioritization Material Ordering
• Coordination of supplemental labour, subcontractors, outside service providers, etc.
  
  Planning and Scheduling