Business Controls Manager

Job Overview

The Business Controls Manager is responsible for the end‑to‑end governance and management of all policies and procedures within mortgage originations. This individual is the primary custodian of the official documentation library, ensuring all materials are continuously kept current, compliant, and clearly articulated. Crucially, the role involves diligent follow‑up with business units to confirm adherence, facilitate necessary updates, and ensure all materials are readily accessible to relevant stakeholders.

• Policy & Procedure Lifecycle Management:
  • Development: Lead the drafting, review, and approval process for all new or revised origination policies and procedures in collaboration with Subject Matter Experts (SMEs).
  • Maintenance: Ensure a disciplined policy review calendar is maintained, requiring timely updates to reflect changes in regulatory guidance, business processes, systems, and product offerings.
  • Distribution: Manage the central repository for policies, ensuring version control and clear communication of changes to affected teams.
• Control Environment & Risk Mitigation:
  • Translate policy requirements into specific, measurable internal controls within the origination processes.
  • Identify potential control gaps, weaknesses, or operational bottlenecks and recommend necessary procedural enhancements to mitigate risk.
  • Act as the primary liaison during internal and external audits, providing accurate and comprehensive policy and procedure evidence.
• Compliance & Regulatory Alignment:
  • Partner closely with the Compliance department to interpret new or evolving federal and state regulations and ensure timely, accurate integration into operational procedures.
  • Conduct periodic desk reviews and policy deep dives to verify that executed practices align perfectly with documented procedures (Control Testing Support).
• Stakeholder Partnership & Training Support:
  • Serve as the expert consultant for Operations, Sales, Technology, and Training teams regarding policy interpretation and procedural guidance.
  • Support the Training department by providing finalized policy documentation and clarifying procedural intent for use in training materials.

• Bachelor’s degree or equivalent work experience
• 5+ years of relevant work experience
• Leadership & management ability
• Legal Compliance experience & knowledge of Reg Z, Reg X & Dodd‑Frank
• Must be highly proficient in Excel and Word
• Mortgage industry experience preferred

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsor ships

• Lower in range – Building skills and experience in the role
• Mid‑range – Experience and skills align with proficiency in the role
• Higher in range – Experience and skills add value above typical requirements of the role

$68,000–$93,000

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