Service Account Manager - Electrical

Join to apply for the Service Account Manager - Electrical role at Southland Industries

1 month ago Be among the first 25 applicants

Join to apply for the Service Account Manager - Electrical role at Southland Industries

POSITION SUMMARY

Obtain new and ongoing work for Brandt’s Service Department by establishing and maintaining effective contact with existing accounts and potential buyers of mechanical maintenance and repair services.

• Create positive working relationships and maintain regular contact with assigned accounts and potential clients.
• Build partnering relationships with owners and owner’s representatives responsible for making decisions regarding building maintenance and repair work.
• Develop and execute business plans for defined targets. Include methods, contact personnel and short and long-term goals for contract, quoted and T&M work. Ensure consistency with Brandt’s overall business plan and market strategy.
• Identify customer’s operational and environmental objectives, needs and requirements. Actively listen, probe and identify concerns. Clarify Brandt’s capabilities and expertise and provide strategic technical solutions.
• Position renewable service agreements as a valuable and cost-effective partnership whenever feasible.
• Create competitive, high-quality and timely estimates and proposals. Negotiate value, address resistance and ‘close’ the sale.
• Assist with creating and making marketing presentations that showcase Brandt’s character, resources and capabilities.
• Seek in-house technical advice and support whenever necessary. Ensure each proposal satisfies the customer’s scope of service.
• Maintain positive relations with Service Operations personnel. Thoroughly identify/clarify customer’s scope of service prior to the start of each new maintenance contract.
• Track renewal dates on maintenance contracts. Ensure customer satisfaction and positive account status prior to contract expiration.
• Act as the customer’s advocate when performance or billing issues arise.
• Monitor sales activities and adjust to market changes as necessary and as directed.
• Keep supervisor informed of progress, account status and new sales leads.
• Actively assist in the collection process for all assigned accounts.
• Attend and present at relevant trade shows.
• Promote Brandt’s Integrated Projects group where practicable. Communicate potential opportunities to supervisor.
• Perform additional assignments as requested/needed.

• Create positive working relationships and maintain regular contact with assigned accounts and potential clients.
• Build partnering relationships with owners and owner’s representatives responsible for making decisions regarding building maintenance and repair work.
• Develop and execute business plans for defined targets. Include methods, contact personnel and short and long-term goals for contract, quoted and T&M work. Ensure consistency with Brandt’s overall business plan and market strategy.
• Identify customer’s operational and environmental objectives, needs and requirements. Actively listen, probe and identify concerns. Clarify Brandt’s capabilities and expertise and provide strategic technical solutions.
• Position renewable service agreements as a valuable and cost-effective partnership whenever feasible.
• Create competitive, high-quality and timely estimates and proposals. Negotiate value, address resistance and ‘close’ the sale.
• Assist with creating and making marketing presentations that showcase Brandt’s character, resources and capabilities.
• Seek in-house technical advice and support whenever necessary. Ensure each proposal satisfies the customer’s scope of service.
• Maintain positive relations with Service Operations personnel. Thoroughly identify/clarify customer’s scope of service prior to the start of each new maintenance contract.
• Track renewal dates on maintenance contracts. Ensure customer satisfaction and positive account status prior to contract expiration.
• Act as the…