Assistant Branch Relationship Manager

Description

ASSISTANT BRANCH RELATIONSHIP MANAGER We firmly believe that our employees are the driving force behind our MISSION. Join our Team and join us in saying, “I make a difference”. We are currently looking for an Assistant Branch Relationship Manager for our Carrollton branch. The Assistant Manager we bill responsible for supporting the Manager, delivering customer service promptly and professionally, performing Universal Banker duties, and assisting all branch employees.

We are pleased to offer a generous benefits package, competitive wages and a collaborative professional work environment. Background, credit and previous employment checks apply to all applicants. Consumers National Bank is an Equal Opportunity Educational Institution/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

• Serve in a supervisory role in the Branch Manager’s absence
• Offer support and performance coaching to all branch employees
• Create work hours/schedules for employees (adequate branch coverage, time off, early days, overtime avoidance)
• Schedule vacations and other time off for branch associates
• Assist in supervision of branch security
• Deliver exceptional customer service with a positive approach in all areas of retail banking
• Perform all Universal Banker tasks and responsibilities within established policies, procedures and guidelines
• Open all types of deposit accounts for consumer and commercial customers
• Takes loan applications, process and close consumer loans
• Provide Notary Public services and Medallion Signature Guarantee
• Build customer loyalty, establish customer relationships, and utilize relationship selling to provide solutions
• Identifies customer needs and refer financial products and services both to current and prospective clients
• Generate new business to assist in meeting established profitability goals

• A minimum of two years of progressive banking/financial services/teller experience with a successful compliance, customer service, cash handling, referral and/or cross sell ratings preferred. Lending and new account experience preferred.
• Ability to demonstrate competence in retail consumer lending responsibilities and duties
• Demonstrated proficiency in interpersonal communications, verbal and written is a must. This position requires daily interaction with customers, employees and vendors and concise communications are critical
• Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions
• High school diploma or equivalent
• Ability to obtain and maintain Notary and NMLS certifications
• Capable of successfully identify customer needs, goals and objectives and suggest bank products and services that match the customers’ needs
• Ability to respond and assist customers with inquiries and problem resolution skills
• Proven ability to work in a team environment
• Proficiency in basic computer skills
• Careful attention to detail and time management

This position requires the ability to sit and/or stand for extended periods of time in an office setting, advanced verbal and written communication skills including use of phone, computer, speaking, listening, and presenting, excellent organizational and time management skills, the ability to problem solve, negotiate, and persuade customers, intermediate math and analytical skills, and computer literacy. This position requires Saturday work availability with occasional evening work hours.