Customer Service Representative - Onsite

Overview

At Kelli’s, We Give More — more support, more opportunity, more heart. For over 40 years, our family-owned business has built a Legacy as the nation’s leading wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations.

We are seeking a highly motivated Customer Service Representative with a background in collections, inbound call centers, or high-volume customer service. (This is not a retail position.) Based in Carrollton, Texas (moving to Coppell, Texas in December), this role is essential to ensuring customer satisfaction through efficient order entry, problem-solving, and exceptional customer service. This position is based in the office.

• Managing Hustle: Handle 40–70 incoming service calls per day with professionalism, accuracy, and urgency.
• Delivering Excellence: Consistently meet performance benchmarks in speed, accuracy, and volume.
• Owning Integrity: Process orders from fax, phone, email, web, and special accounts with accuracy and honesty.
• Resolving Issues: Handle credits, complaints, and adjustments to ensure customer satisfaction.
• Driving Growth: Educate customers and upsell products to help them maximize value.
• Fulfilling Commitments: Process backorders and track follow-ups to completion.
• Supporting Teamwork: Serve as phone receptionist when needed, routing calls to the right department and collaborating with colleagues to ensure a seamless customer experience.
• Adapting with Agility: Demonstrate strong computer literacy and ability to quickly learn new systems.

• High school diploma or equivalent.
• 1–3 years of inbound call center or high-volume customer service experience (collections or upselling experience a plus).
• Strong written and verbal communication and interpersonal skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Experience with 10-key by touch and keyboard shortcuts preferred.

At Kelli’s, We Give More — to our customers, our team, and our future.

• Purpose & Legacy: Be part of a values-driven company that believes success comes from helping others succeed.
• Culture of Teamwork: Work in a collaborative environment where your ideas and contributions matter.
• Career Growth: Opportunities to develop your leadership and grow with a company that’s been thriving for 40+ years.
• Excellence Rewarded: Competitive compensation, benefits (401k, medical, PTO, discounts), and recognition for your achievements.

If you’re ready to bring Hustle, Integrity, Teamwork, and Excellence to a role where every customer interaction builds our Legacy—Kelli’s is ready for you.