Customer Service Representative

Do you enjoy helping people and making their day easier? Alpha Graphics Carrollton is looking for a Front Counter Customer Service Representative to be the friendly face and voice of our business. If you thrive in a fast-paced, team environment, we’d love to meet you!

Our tight-knit team at Alpha Graphics Carrollton is actively seeking a Retail Customer Service Representative (CSR) to join us full time/ Part time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

• Competitive Compensation and benefits
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

• Greet customers in person and over the phone with professionalism and courtesy.
• Accurately route calls through the store phone system.
• Understand and uphold the Alpha Graphics Customer Bill of Rights.
• Identify customer printing, design, and shipping needs; recommend value-added solutions.
• Provide accurate estimates using established pricing and turnaround guidelines.
• Enter estimates and orders into the POS system with attention to accuracy.
• Follow up on estimates, proactively ask for orders, and ensure timely completion.
• Handle cash, check, and credit card transactions; prepare deposits as required.
• Verify order details, accuracy, and pricing before delivery.
• Notify customers upon project completion and coordinate pickup/delivery.
• Resolve customer issues directly or escalate to management when appropriate.
• Maintain a clean, organized, and prepared front counter area.
• Assist in production (bindery and other departments) as workflow demands.
• Log and track new customer contacts for follow-up.
• Take clear and complete messages for team members.
• Refer customers to inside sales reps when appropriate.
• Represent Alpha Graphics with professionalism, a problem-solving mindset, and a positive attitude.
• Communicate customer requirements clearly to internal teams.
• Educate customers and the community about our services and capabilities.

• Friendly, people-oriented personality with a strong desire to help customers succeed.
• Prior experience in the printing, design, or shipping industry a plus (not required).
• Ability to thrive in a fast-paced, multitasking environment.
• Proficiency in basic math and computer skills; comfortable learning POS software.
• Strong written, verbal, and telephone communication skills.
• Reliable attendance and punctuality.
• Experience in customer needs assessment, service quality, and satisfaction evaluation.
• Ability to build trust and long-term relationships with customers and team members.
• Problem-solving and critical-thinking skills to evaluate options and propose solutions.
• Positive, can-do attitude with commitment to continuous learning.

About Alpha Graphics:
Alpha Graphics is a trusted leader in Printing, Design, Marketing, and Shipping solutions. Our mission is to partner with small businesses and consumers by delivering high-quality products and services that make life easier. We’re looking for energetic, customer-focused individuals who want to be part of a team that values professionalism, creativity, and excellence.

Apply today! Alpha Graphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.