Senior Customer Service Representative

Exalt Printing isNOTa corner store print shop. We are a corporate design, print, and fulfillment firm supporting some of the largest companies in the DFW-area. Today, we are growing at our fastest pace ever and hoping to add new team members who have a passion for delivering a great experience and an amazing product to our clients.

As a member of Exalt’s Customer Service team, you will be the first touchpoint for our clients on a daily basis. We support online orders, custom designs, and phone orders across various product lines. Once we receive the order, our Client Support team preps the job to be submitted to our production facility for fulfillment.

• Engage clients on new order requests
• Ensure order is presented correctly for the production team
• Understand and assist in resolving customer concerns
• Communicate with various departments on any special requests regarding new orders

• Communicating clearly (written and verbal)
• Organization and time-management
• Driven by continuous improvement and knowledge expansion
• Proactivity and ability to work independently

As a Customer Service Representative, Exalt Printing is looking to hire the future leaders of our Customer Service team. Joining Exalt’s team opens new doors to your career at a company that is committed to employee growth and empowerment. We have never been so excited for our future and hope you will join us.

Full-time, in office position.

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

• Monday to Friday, 8 - 5

Ability to commute/relocate:

Carrollton, TX 75006:
Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay:
From $47,000.00 per year

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

• From 1 - 10 how comfortable are you with problem solving without input from someone more senior to you?

• Commercial Printing: 2 years (Preferred)