Customer Experience Specialist

Unlock Your Career with A-1 Locksmith!
Since 1949, A-1 Locksmith has been family-owned and operated, proudly serving our community with trust, reliability, and top-notch service. With an A+ BBB rating and a reputation built on excellence, we’re looking for passionate and dedicated individuals to join our team as Service Support Associate.

If you’re eager to learn, grow, and be part of a company where your contributions truly matter, this is your chance to step into a rewarding career with a team that feels like family.

• Act as the first point of contact for customers, addressing their needs and concerns with respect and empathy
• Answer phone calls in a timely and consistent manner
• Manage email inboxes and provide online chat support
• Create jobs, estimates, and quotes for customers
• Develop and maintain knowledge of product information and pricing
• Communicate effectively with our Dispatch team and Locksmith technicians
• Transfer calls when necessary and provide the highest quality of customer service
• ON SITE POSITION

• High school diploma or equivalent
• Availability to work morning/afternoon shifts and Saturdays
• Ability to handle a fast-paced environment with minimal supervision
• Proficient computer skills, including experience with Microsoft Office and Google Software
• Strong multitasking and detail-oriented abilities
• Professional composure under all circumstances
• Eagerness to learn and grow within the company
• Spanish language skills are a plus but not required

• Great work culture and team-oriented environment
• Two days off per week guaranteed, closed Sundays and holidays
• Health, Vision, and Dental options for full-time employees
• Overtime opportunities
• Unlimited opportunity for growth within the company
• 90-day review and annual reviews

Starting pay depends on experience.

If this sounds like a good fit for you, we'd love to hear from you!