Debt Collections Supervisor

POSITION:
Call Center Supervisor Ensure optimal workflows are in motion and forecast, prioritize, delegate, and oversee workflow to deliver superior customer service to clients and customers.

LOCATION:

In-Office | 4120 International Parkway Suite 1100, Carrollton, TX, 75007|WEBSITE:  Collections Supervisor is responsible for managing and overseeing a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPI's like inbound calls, call waiting, and call abandonment. Assists with taking agents' calls when needed.

Essential Duties and Responsibilities:

Monitors Collection Agent performance utilizing all available call center tools.

Coaches Collection Agent as needed to increase productivity, quality and professionalism to an acceptable level.

Performs all required administrative tasks and documentation.

Conducts call calibrations with assigned Agents to ensure client standards are  consumer calls as needed to prevent complaints.

Provides daily communications and information with team to ensure client performance targets are met.

Motivates Collections team by performing various morale building and team building activities.

Communicates with Workforce to identify production concerns.

Achieve Company production goals and standards for servicing delinquent accounts without sacrificing quality of service.

Ensures Collectors follow Client Operating Standards, State and Federal Legal Requirements and Regulation in regard to Collections.

Ensures application and enforcement of all Company policies and procedures.

Prepares and delivers regular performance feedback and reviews to assigned agents.

Recommends changes to strategy to continuously increase and maximize portfolio performance.

Mentors Supervisors in Training as assigned.

Schedule:

Availability from Monday-Saturday from 8am-6pm.

Compensation: $45,Requirements:

Minimum of 3 years of collections experience and at least 1 year of call center Supervisory experience.

Working and proficient knowledge of Microsoft Word and Excel.

Strong ability to multi-task and work independently under high pressure, deadlines and goals.

Must have excellent interpersonal skills and great telephone etiquette.

High School Diploma/GED required

Authorized to work in the United States Client requirements for this campaign require a clean background check and a negative drug test resultSWC Group Benefits:

Paid Holidays and CPL (Comprehensive Paid Leave)
Medical, Dental and Vision Insurance Life Insurance Short-Term and Long-Term Disability PlansHSA (Pre-tax) Savings Account
401(k) Plan with matching contribution

Employee Referral Bonus Paid Training Program Please feel free to contact us for further questions at  or via email at