Customer Service Manager-Transportation Dispatch; Onsite- Carrollton
Job in
Carrollton, Dallas County, Texas, 75011, USA
Listed on 2026-11-01
Listing for:
Connect Search LLC
Full Time
position Listed on 2026-11-01
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Customer Service Manager– Onsite Carrollton
Type:
Perm
Pay Rate: $65k
Start Date: ASAP
Benefits: For eligible candidates we offer:
Full medical, dental and vision insurance as well as 401K Customer Service & Dispatch Manager
Location: 1620 Rafe St. #114, Carrollton, TX 75006
Compensation: Starting at $65,000+ annually (Exempt/Salaried)
Schedule: Regular office hours with flexibility to oversee operations. Phones are staffed 7:00 AM – 7:00 PM, Monday through Friday.
Benefits: Eligible beginning the 1st of the month following 60 days of employment.
We are seeking a hands‑on Customer Service & Dispatch Manager to lead a team of customer service representatives and dispatchers in a fast‑paced service environment. This is a working management role for someone who enjoys being on the front line, taking ownership of daily operations, and driving team performance while delivering exceptional customer service.
Responsibilities- Supervise and support a team of 10-12 Customer Service Representatives and Dispatchers
- Oversee daily dispatch and customer service operations
- Ensure phones are properly staffed and customer issues are resolved promptly
- Coach, mentor, and develop team members
- Monitor workflows, scheduling, and service levels to maintain operational efficiency
- Handle escalated customer concerns and provide effective solutions
- Collaborate with operations and field teams to ensure seamless service delivery
- Maintain accuracy within dispatch and service management systems
- Identify process improvements and implement best practices
- Previous experience as a Customer Service Manager required
- Proven ability to lead from the front and manage a high-performing team
- Strong leadership skills with a proactive, take-charge attitude
- Excellent multitasking and organizational abilities
- Comfortable working in a fast-paced environment
- Strong computer and system skills
- Previous dispatch experience preferred
- Construction industry experience strongly preferred, with HVAC experience a plus
- Experience with Great Plains and/or Service Management software is highly desirable
- Self‑starter who can work independently while effectively managing a team
- Competitive salary starting at $65K+
- Stable, growing company
- Leadership opportunity with direct impact on operations
- Comprehensive benefits package after 60 days
- Collaborative team environment
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