Customer Service Specialist

Customer Service & Front Office Coordinator (Full‑Time)

Moldlab is seeking a warm, professional Customer Service & Front Office Coordinator to be the first point of contact for our clients. This role is perfect for someone who genuinely enjoys talking with people and keeping things clean and organized.

Full‑time position with one of the following schedules (CST):

• Monday–Friday, 7:45 a.m.–5:00 p.m., or
• Tuesday–Saturday, 8:45 a.m.–3:00 p.m.

Candidates must be able to reliably arrive on time for their assigned schedule.

• Greet walk‑in customers and visitors and provide outstanding, face‑to‑face service
• Pack and ship using Ship Station
• Make friendly small talk while professionally guiding customers through drop‑off or pickup
• Answer and route phone calls, take detailed messages, and provide basic information about services
• Create invoices in Quick Books quickly and accurately
• Assist with simple inventory tasks (checking stock, restocking supplies, updating counts)
• Support the lab team with basic administrative tasks as needed

• Smiling, happy, sports‑loving, talkative professionals wanted!
• Loves interacting with people and makes others feel welcome
• Clear, friendly phone voice and strong communication skills
• Organized, reliable, and detail‑oriented
• Comfortable learning basic Quick Books invoicing (or has prior experience)
• Able to juggle walk‑in customers, phones, and simple admin tasks calmly
• Shares our values of respect, continuous learning, and integrity

When responding to this posting, please include your desired salary or hourly rate.

Entry level

Full‑time