Customer Service Representative

We are seeking customer-focused professionals who enjoy problem-solving, troubleshooting (non-IT) and helping customers resolve issues. If you have experience in a high-volume call center, we want to hear from you!

As a Level One Customer Service Representative, you will serve as the first point of contact for customers experiencing operational or technical issues with their equipment.

This position combines customer service, troubleshooting and problem-solving in a fast-paced call center environment. You will assist customers with resolving equipment issues, coordinate service technicians when necessary, and ensure every interaction delivers a positive customer experience.

• Handle inbound customer calls in a fast-paced call center environment
• Troubleshoot equipment and operations issues using established procedures & resources
• Walk customers through basic diagnostic steps to identify and resolve problems
• Accurately document customer interactions, troubleshooting procedures and resolutions
• Escalate complex issues to appropriate internal departments
• Meet established performance goals related to quality, productivity, attendance and customer satisfaction
• Deliver exceptional customer service while maintaining a professional and positive attitude

• Minimum 2 years of experience working in a high-volume contact or call center handling inbound customer inquiries
• Ability to diagnose problems, follow troubleshooting procedures and guide customers through solutions –
  THIS IS NOT AN IT TECHNICAL SUPPORT ROLE!
• Strong analytical skills with the ability to remain calm and professional when resolving customer issues
• Excellent verbal and written communication skills with a customer-first mindset

Candidates must successfully complete an extensive background check and drug screening as a condition of employment