Field Service Technician

Ener Sys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our Ener Sys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world‑class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting‑edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

Ener Sys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include Power Safe, Data Safe, and Genesis batteries;
Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products.

Provide technical and application support for Ener Sys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service‑related sales and service targets.

• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO
  9000
• Maintains a safe, orderly, and clean working environment
• Is directly responsible for company assets, may include a service vehicle, parts inventory, tools, laptop and test equipment
• Maintains truck log, if necessary, according to state and federal regulations
• Works mainly in service center/shop, but could travel to customer sites if needed
• Maintains telephone or radio contact with supervisor to receive pickup and delivery instructions
• Maintains records of performance reports
• Prepares new and spent product for shipment
• Loads and unloads trucks. As needed, will operate material handling equipment per OSHA requirements
• Replaces defective parts, reassembles batteries and fills cells with the acid solution
• Reads meters and adjusts charge parameters to control time and flow of current through the battery
• Ability to perform discharge tests evaluates results and makes necessary repairs
• Ensure day to day complaint logs and plan for a site visit
• Tracking service cells inward & outward and update on daily basis in the tracker
• Frequent visit to customers to maintain good relations
• Ensure calibration of tools as per the due date
• On occasion, must be able and willing to work varying scheduleds which may include nights, weekends, and public holidays
• Other duties may apply

Minimum Qualifications

• 2-4 years of previous customer service experience in field support
• Basic knowledge of Microsoft Office and the Internet
• Able to operate a cell phone
• Basic mechanical aptitude
• Previous experience working with hand and power tools
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
• Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• High School Diploma or equivalent

Preferred Qualifications

• A basic electrical understanding
• The use of test equipment and reading schematics
• Technical degree in Engineering where/if applicable to the location

• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and…