BMS System Support Engineer

What will you do?

The focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer’s environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.

• Set up and configuration of Windows workstations/servers
• Installing and restoring Building Management Systems
• Work with debugging software and analyzing the resulting logs
• Using provided tools to decipher error logs to determine root cause of problems, such as Wireshark
• Interface with Engineering and Quality Assurance departments
• Act as liaison between Engineering to explain the problem and QA for resolution when needed

• Troubleshooting and resolving complex system problems
• Understanding Control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX)
• Quick learning of new products
• Using reference manuals to gain personal knowledge of the various products
• Thorough documentation of support case information and resolutions
• Capability to work with customers who have varying levels of product knowledge and experience
• Excellent phone and personal interaction skills:
  Ability to relate to the customer on their current issue and converse in a clear and calm demeanor

Preferred System Knowledge:
Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systems. Understanding of BMS Technology, HVAC topologies, BMS integration, Field devices, control protocols.

• Bachelors degree in electrical engineering in computer science preferred
• Must have 3+ years of field experience
• Must have Niagara N4/AX Certification
• HVAC/BMS Control background
• Niagara N4/AX Certification
• TAC IA – LON / Bac Net
• TAC Vista – LON
• Eco Struxure Building Operation
• Information Technology, TCP/IP networks, servers, domains, firewalls, routing, windows, and mobile Operating systems.
• Electrical – Low voltage

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.