Specialist, Quality Technical Services

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The Quality Technical Services Specialist (or Sr. Quality Technical Services Specialist) plans and coordinates activities to ensure the technical knowledge of products aligns with established standards. The role also oversees the development, application, and maintenance of technical standards for industrial processes, materials, and products, and provides technical support, training, and assistance to dealers and distributors.

• Perform engineering reviews of design documentation for compliance with stated requirements, including vendor manuals and company records.
• Document data obtained during all technical service activities, consistent with company policies and procedures.
• Communicate significant issues or developments identified during technical service activities and provide recommended process improvements to management.
• Make recommendations for product alterations to reduce warranty costs.
• Travel for field service trips to repair equipment.
• Prepare and present technical and program information to employees and management.
• Evaluate department training and needs, and confer with top management personnel to formulate fiscal budget for the technical service department.
• Assist in planning, organizing, and coordinating training programs for distributors and dealer service personnel. Participate in conducting internal and external technical training sessions.
• Contribute to compiling and writing training material and conduct training sessions on technical activities.
• Travel for technical training for customers, distributors, and/or training on equipment.
• Direct technical and administrative workers engaged in technical activities.
• Prepare reports to communicate involvement and results of technical service activities.
• Review technical publications, articles, and abstracts to stay abreast of technical developments in industry.

• Confer with engineers about quality assurance of existing and new products designed and manufactured to rectify problems.
• Apply statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
• Maintain a working knowledge of government and industry quality assurance codes and standards.

• Suggest and evaluate alternative methods and procedures in solving problems and meeting changing market opportunities.
• Develop new approaches to solve problems identified.
• Review technical problems and procedures of departments and recommend solutions to problems or changes in procedures.
• Interface with procurement, engineering, manufacturing, customer, or vendors to coordinate and resolve technical or quality‑related problems.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in mechanical engineering, electrical/electronic engineering, manufacturing engineering, or related technical fields or equivalent experience.
• 3‑7+ years of experience in a quality or technical support role (preferably quality in a manufacturing setting) involving mechanics, electronics, PLC programming, electrical, and related areas.
• Working knowledge and experience with customized electronic control systems.
• Training and presentation experience with customers and/or coworkers.

• Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
• Advanced/Intermediate skill level with Microsoft Office Suite;
  Word, Excel, Project, and PowerPoint preferred.

• Certification in…