Sr Specialist Servicing Business Controls

PENNYMAC

Pennymac is (NYSE: PFSI) a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

This highly experienced professional leads and executes complex internal control initiatives, with a primary focus on mortgage servicing. This involves providing expert guidance to ensure assigned Servicing business units comply with industry laws and regulations (e.g., GSE, VA, FHA, State, Federal). The analyst independently assesses and mitigates high‑impact risks specific to servicing, drives the enhancement of the servicing control environment, and collaborates with business units to resolve deficiencies.

Additionally, this role manages ad‑hoc projects, including process changes and all aspects of exams/audits for servicing, such as drafting responses and coordinating remediation plans.

Ultimately, this role plays a critical part in fostering a strong control culture and ensuring compliance with regulatory requirements and organizational standards within the servicing domain.

Sr Specialist Servicing Business Controls will:

• Leads the identification, assessment, and documentation of significant business processes, risks, and controls across the organization
• Designs and implements robust internal control solutions to address complex business risks and evolving regulatory landscapes
• Conducts in‑depth analysis of control effectiveness, identifies systemic weaknesses, and recommends strategic remediation plans
• Manages the end‑to‑end process of control testing, including scoping, execution, and reporting, for critical business areas
• Develops and delivers comprehensive control training and awareness programs to business stakeholders
• Provides expert advice and consultation to business units on control design, implementation, and operational effectiveness
• Collaborates closely with internal and external audit teams, facilitating control reviews and addressing audit findings
• Contributes to the development and enhancement of the overall internal control framework and methodologies
• Prepares executive‑level reports and presentations on control effectiveness, risk exposure, and compliance status
• Mentors and provides guidance to junior Business Controls Analysts, fostering their professional development
• Stays abreast of emerging risks, industry best practices, and regulatory changes impacting internal controls
• May lead special projects related to control automation, GRC system implementation, or process improvements
• Performs other duties as assigned to support the Business Controls function, including but not limited to Policy and Procedure Administration to ensure that the policies and procedures are updated and compliant with stated requirements and working with department management and process owners to help ensure departmental policies and procedures are created and/or current, complete and accurate

• 5+ years of extensive and progressive experience in internal controls, internal audit, risk management, or a related field, with a proven track record of success
• Technical proficiency in regulatory compliance matters and regulations
• Ability to analyze and assess risk based on potential impact to Pennymac for non‑compliance
• Proficient in Word, Excel and Power Point
• Must be a team player with strong attention to detail and able to work independently requiring minimum supervision
• Proven track record at delivering timely and accurate information in a fast‑paced environment
• Excellent critical thinking, problem solving, mathematical skills and sound judgment
• Financial Services and, if possible, mortgage industry experience preferred
• Strong business acumen and ability to interface with executive management
• Strong verbal and written communication skills
• Ability to present results to senior…