VL TEMP Sr. Loan Processor​/MLO Assistant

The Sr. Loan Processor / MLO Assist plays an important role in the organization by performing a number of activities aligned to the objectives and goals of the division. The role is primarily responsible for the timely and accurate processing of mortgage loan documentation to ensure a timely and accurate closing. Strong customer service skills are essential. Knowledge and compliance with state and federal guidelines is required.

• Responsible for processing mortgage loans from set-up to closing by verifying, compiling, and entering borrower information to loan processing system.
• Verify and analyze loan documentation including credit, income, appraisal and title.
• Confirm compliance with underwriting guidelines and appropriate systems.
• Work closely with borrowers to ensure smooth process and complete transparency through loan closing.
• Prepare mortgage loan file by reviewing loan application: clarifying or obtaining additional information.
• Confirms mortgage loan application information by mailing verification forms; contacting verification sources.
• Identifies mortgage loan application and documentation problems by highlighting deficiencies; notifying mortgage loan underwriter and mortgage loan supervisor.
• Prepares closing statements and informs borrowers by calculating principal and interest payments, and closing costs; forwards information to borrowers.
• Maintains customer confidence by keeping mortgage loan information confidential.
• Obtains and verifies that all underwriting conditions are received and cleared by the underwriter and prepares the file for submission to the Closing Department.
• Provide an exceptional customer experience throughout the loan process through constant communication and follow-up.
• Monitors and ensures closing dates and company deadlines are met.

• Minimum of 10+ years processing experience in the mortgage industry
• Minimum of 1 year closing experience in the mortgage industry preferred
• Experience working with VA loans preferred
• Demonstrate high volume productivity.
• Detailed oriented, organized and work efficiently under pressure.
• Must be able to work with frequent interruptions while multi-tasking with accuracy within time limitations
• Strong people skills and must enjoy working with customers.
• Excellent written and oral communication skills.
• Strong organizational and analytical skills.
• Ability to think critically and work both independently and a part of a team
• Demonstrate an OUTSTANDING level of customer service skills.
• In-depth understanding of lending rules and regulations
• Advanced Proficiency in computer applications, including LOS, Email, Word, Excel, Adobe and Power Point
• Knowledge of Calyx is preferred.

Required Knowledge: Knowledge of principles and processes for providing customer service; requires knowledge of consumer loan documentation, consumer loan compliance regulations, federal and state guidelines, customer and personal service; TRID.

Essential

Skills:


Speaking: Talking to others to convey information effectively;
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times;
Active Learning: Understanding the implications of new information for both current and future problem solving and decision making;
Attention to Detail: accomplishes task by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks;
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to…