Analyst, IT

Analyst, IT – ASSA ABLOY Group

Position Summary: The IT Analyst is responsible for providing end‑user support to server and application support. This includes supporting design, development, implementation, support, sustainment, and continuous improvement of the Enterprise Resource Planning (ERP) and MES (Manufacturing Execution System) systems and applications within 4

Front at specific manufacturing and/or distribution sites. Work focuses on identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for ERP and MES applications integrated with business processes and IT infrastructure.

The IT Analyst’s activities include support for ongoing operational functional development, data integrity, integration, and security of the ERP and MES systems, planning, coordination, and execution of issue resolution, including development, testing, and troubleshooting. The Analyst finds efficiencies and improvements in existing systems and plans and implements new systems and processes that align with strategic objectives while maintaining consistency with IT’s technological architecture.

This position may perform customer analysis to create applications which respond to business unit users’ needs, provide innovative solutions to common problems, and perform prototyping, application tests, and code reviews to ensure the product is satisfactory.

• Respond to and coordinate requests for technical assistance.
• Identify and resolve systems issues using ERP and MES solutions.
• Track and route problems and requests; document resolutions.
• Maintain relationships with managed IT service providers.
• Identify and prioritize issues requiring service provider assistance.
• Diagnose and resolve technical issues not requiring service provider assistance.
• Perform backups and other data preservation activities with managed service providers.
• Interact with management as required to carry out duties and determine business needs and priorities.
• Participate in ERP and MES projects, ensuring delivery of defined scope within budget and timelines with consultation of business area experts, managers, and IT staff.
• Integrate business stakeholder needs by researching business requirements, translating business requirements into ERP or MES module requirements, making recommendations for solutions or improvements to business processes that can be accomplished through an ERP or MES module, developing detailed specifications, and validating the ERP and MES solutions with business stakeholders.
• Provide clearly defined solutions supporting administrative, manufacturing, and/or supply chain operations for configuration of ERP, MES, and supporting business processes.
• Participate in blueprinting, system design and development, configuration, unit testing, operational assessment readiness, and operational/production support.
• Analyze design sessions in prototyping new systems to enhance business processes, operations, and information process flows.
• Research, design, and develop ERP and MES operational reports and programs.
• Prepare reports, memos, drafts, letters, guidelines, procedure documentation and other correspondence and conduct presentations to meet business stakeholder requirements.
• Provide implementation support, system operational support, systems interface development, and continuous improvement of ERP and MES systems within 4
  
  Front sites.
• Assist with maintaining the ERP and MES application and document processes, reviewing for efficiencies by facilitating business analysis activities/sessions with business area experts, managers, and IT staff.
• Analyze operational business processes and procedures for improvement and system applicability.
• Perform gap analysis and system re‑engineering of ERP and MES activities.
• Identify opportunities to improve/enhance processes and business solutions within plant operations, inventory controls, financial controls, and supply chain planning; develop approaches and strategic plans to implement those improvements.
• Develop approaches and strategic plans to implement system improvements.
• Supervisory Responsibilities:
  
  This job has no supervisory…