Warranty Coordinator

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As a leader in home services, automation, and electrical solutions, Home Pro has over twenty years of proven excellence serving Texas customers. We are known for providing top-tier home automation, entertainment, and customer care. We are excited to welcome a dedicated Warranty Representative to our growing team. If you thrive in a fast-paced, customer-focused environment and are ready to help our clients get the best support experience possible, we encourage you to apply today!

Warranty Representative Position – Responsibilities and Duties

• Serve as the primary point of contact for builder warranty-related service requests.
• Evaluate and verify if reported issues fall under the home builder’s warranty scope for Home Pro-installed systems.
• Communicate with homeowners, builder warranty representatives, and internal stakeholders to gather necessary details and set service expectations.
• Coordinate with field service technicians and schedule service visits, aligning with both homeowner and builder schedules.
• Track open warranty claims and ensure timely resolution in accordance with builder SLAs (Service Level Agreements).
• Document all communications, actions, and resolutions within internal systems (e.g., CRM, ticketing platform).
• Work closely with Builder Account Managers and Division Presidents to escalate complex issues or ensure builder satisfaction.
• Maintain up-to-date knowledge of builder warranty coverage guidelines, Home Pro product lines, and service protocols.
• Participate in regular warranty team meetings and provide input to improve process efficiency and customer experience.

Essential

Skills and Qualifications for Warranty Representative Jobs

• Exceptional verbal and written communication skills.
• 2+ years experience in warranty coordination, customer service, builder support, or related field (home construction, electrical, AV, or low voltage systems preferred).
• Working knowledge of new home construction processes and builder warranty standards is a strong plus.
• Strong organizational and multitasking skills; able to manage a high volume of service requests and deadlines.
• Professional verbal and written communication skills; comfortable interacting with homeowners and builder representatives alike.
• Proficiency with scheduling tools, CRM/ticketing systems, and Microsoft Office Suite.
• Ability to read and interpret work scopes and understand technical terms related to residential electrical and automation systems.
• Customer-first mindset with a strong sense of accountability and follow-through.
• Strong ability to listen, empathize, and resolve customer issues calmly and efficiently.
• Attention to detail and accurate data entry abilities.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Previous experience with home automation, home technology, or residential electrical services is a plus.
• Comfortable working both independently and collaboratively within a team setting.

Employee Benefits At Home Pro

• Full-time position – Monday to Friday schedule
• Competitive salary package
• 401K plan with company match
• Access to on-site gym facility
• Comprehensive medical, dental, vision, and life insurance
• Paid time off and company holidays
• Discounted home monitoring plan for employees
• Benefits eligibility starts after 60 days of employment

Job Purpose: The Warranty Representative serves as the liaison between homeowners, home builders, and Home Pro’s internal service teams to ensure timely resolution of post-installation warranty issues. This role focuses specifically on issues covered under the builder's home warranty related to Home Pro’s installed systems (e.g., electrical, automation, AV/security equipment). The Warranty Representative plays a critical role in maintaining our reputation for service excellence and must possess strong coordination, communication, and problem-solving skills.

Additional Information:

• Education:
  
  High School or Equivalent required
• Location:
  
  Based in Texas
• Company…