Desktop Technician

Description

Dandy is hiring an IT Systems Administrator I to join our rapidly growing venture‑backed company. The IT Department owns all technology needs for Dandy. In this role, you’ll assist the IT Manufacturing and Supply Chain Team with various tasks to ensure the high reliability of the IT infrastructure.

• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals.
• Troubleshoot and resolve technical issues related to network, server, workstation, and cloud systems.
• Monitor system performance and ensure the availability and reliability of all IT systems.
• Manage user accounts and access controls, including Active Directory and other authentication mechanisms.
• Provide technical support to end‑users, including remote support.
• Assist with IT projects and initiatives as needed.
• Stay up‑to‑date with emerging trends and technologies in the field of IT.
• Participate in an on‑call rotation for after‑hours support and incident response.
• Provide on‑site office support five days per week.

You’re expected to work on a Hyper‑V cluster (2 physical servers with a SAN), primarily support a lab environment, and handle day‑to‑day “help‑desk” tasks such as setting up stations, moving stations, refreshing computers, break‑fixes, and printer configuration.

• iOS, macOS, Windows
• Active Directory
• Jira Service Manager
• Asset Management

• CompTIA A+, Network+, or Microsoft MCP (bonus)
• Experience with cloud platforms (AWS, Azure, Google Cloud Platform)
• Experience with asset management tools
• Experience with automation systems (Better Cloud, Zapier)
• Familiarity with scripting languages (Power Shell, Bash, Python)
• Understanding of ITIL principles and best practices
• Bachelor’s degree in Computer Science, Information Technology, or a related field

Intermediate Level (2‑3 years required)

Contract position based out of Carrollton, TX. Fully onsite.

Pay range: $35.00 – $55.00/hr
Benefits include:
Medical, dental & vision;
Critical Illness, Accident & Hospital; 401(k) (pre‑tax & Roth);
Life Insurance (voluntary life & AD&D for employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, vacation or sick leave).

This position is anticipated to close on Jan 13, 2026.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.