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## 技術製品サポート応募:
月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。:
Carrollton, Texas:
フルタイム:
募集開始 - 今日:
JR-16029私たちのミッションにぜひご参加ください。建物、住宅、輸送分野において、快適で持続可能かつ効率的な気候ソリューションを提供する世界的リーダーとして、私たちには地球を最優先する責任があります。私たちにとってトレーン・テクノロジーズ、および当社の事業(〜を含む)を通じてトレーン登録商標およびサーモキングサステナビリティは、私たちのビジネスの手法であるだけでなく、ビジネスそのものです。世界が直面する課題を、インパクトのある可能性として捉える勇気はありますか?より良い未来の実現に貢献したいとお考えですか?もし答えが「はい」なら、持続可能な世界のために、共に新たな可能性へ大胆に挑戦する仲間として、ぜひご検討ください。当社について詳しく知る福利仕事でも家庭でもあなたがより豊かに活躍できるよう設計されています。私たちは果敢に前進します。**作業場所:**月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.
** Responsibilities:
*** Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
* Communicate service bulletins and alerts to dealers on a timely basis.
* Support sales team with key customer relationship management.
* Provide product performance investigations and reporting of quality and/or First Notice events.
* Establish and conduct a comprehensive technical training program for service & installation technicians.
* Provide timely local administration of corrective action programs,concessions, and warranty claim process for dealers.
* Provide effective and timely response to consumer inquiries and complaints.
*
* Qualifications:

*** Associate technical degree or documented equivalent experience
* Minimum of five years field service experience
* Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:  + DUI in the previous 5 years  + Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
** Key

Competencies:

*** Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
* Ability to craft communications to technicians which convey instructions and/or notices
* Proven skills in planning and conducting training sessions.
* Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
* Strong consumer and customer relations background
* Ability to compose written correspondence to address consumer complaints
* Skilled in use of negotiation principles
* Ability to easily switch between rapidly changing priorities.
* Strong computer…