Support & Staging Engineer
Listed on 2026-11-04
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IT/Tech
Technical Support, Systems Engineer, IT Support
Do you enjoy solving technical challenges, building high-quality AV systems, and making sure every detail is right before it reaches the customer?
At SIMStation, we're advancing healthcare education through innovative audio-visual recording and debriefing solutions. Our technology helps universities, hospitals, and healthcare organizations create better simulation-based learning experiences—and ultimately contributes to better patient care.
We're looking for an experienced Support & Staging Engineer to join our growing team in Carrollton, Texas
. This is a hands-on technical role with a clear path to becoming our Support & Staging Team Lead within 6-12 months.
- Provide expert remote technical support for our customers
- Configure, stage, test, and troubleshoot professional AV, server, and PC systems before deployment
- Ensure every system meets SIMStation's high-quality standards through detailed testing and quality assurance
- Collaborate closely with Project Management, Engineering, and Field Services to deliver successful customer projects
- Create and maintain technical documentation, including network summaries, signal flows, and bills of materials
- Help improve internal processes, standards, and workflows while growing into a technical leadership role
- Has 5+ years of experience with professional AV systems staging and technical support
- Has hands-on experience with AV over IP technologies, including Dante audio, network video switching, and related systems
- Enjoys troubleshooting across AV, networking, servers, PCs, and software environments
- Takes ownership, communicates clearly, and enjoys working across technical teams
- Is excited by the opportunity to grow into a Team Lead position within the next 6-12 months
At SIMStation, you'll join a collaborative team that is passionate about technology, innovation, and improving healthcare education worldwide.
We offer:- Competitive salary based on experience
- Paid time off and sick leave
- A collaborative environment where your ideas matter
- A clear career path toward technical leadership
If you're an experienced AV professional looking for a role where you can combine technical expertise, customer support, and leadership development, we'd love to hear from you.
#Hiring #AVEngineering #Audiovisual #Technical Support #Systems Engineer #AVoverIP #Dante #Healthcare Technology #Health Tech #Leadership Opportunity #SIMStation
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