HVAC & Data Center Support Specialist

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说特灵科技，以及通过我们的各项业务，包括特灵注册商标和Thermo King可持续发展不仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的福利为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

工作地点：

What's in it for you:

Reporting to the Director of Global Services of Liquid Stack, this role will provide front line support for customers, Field Service Technicians, and Service Partners. The primary role is to provide technical support for post-sales customer queries and provide the appropriate level of support based on contractual obligations. This will include providing warranty support and service coverage for customer entitlements. Working in Liquid Stack’s production facility, this individual will have access to the production line, training center, and engineers to support these efforts.

This individual will learn about a variety of new technologies, which will shape the data center industry for decades to come. We are looking for a driven individual who is passionate about this profession and wants to be a team member of the world’s global leaders in liquid cooling for data centers, edge, and high-performance computing.

What you will do:
ESSENTIAL DUTIES AND RESPONSIBILITIES

● Front line support for Liquid Stack customers and the Global Services team.

● Provides post-sales support and assists with technical product questions for all customers, Field Service Technicians, and Service Partner network.

● Contacts regional leaders to support and coordinate on-site repairs.

● Collaborates with quality, supply chain, and manufacturing to support spare part purchases and warranty fulfillment.

● Uses BoM (Bill of Material), 3D and 2D drawings, schematics and other documentation to troubleshoot customer issues and document in CRM (Customer Relationship Management) system.

● Communicates with the engineering and product management team as required.

● Acts in a manner consistent with Liquid Stack’s core values and according to Liquid Stack’s Code of Business Conduct and Ethical Behavior.

● Complies with standards and procedures of Liquid Stack’s health and safety manual and Occupational Health and Safety regulations.

What you will bring:

● Higher education diploma, technical school degree, or equivalent military training. BSc in Engineering, Industrial Design is a plus.

● Experience in the mechanical, thermal, industrial, or manufacturing industry.

● Experience in customer service or satisfaction role, such as call center or support.

● Data Center, mission critical, IT Infrastructure, or process cooling/heating experience is desirable.

● Thermal system design or HVAC/R experience is preferred.

● Working knowledge of Solid Works, AutoCAD, 3D or 2D modeling and/or other solid modeling is desirable.

● Attention to detail with the ability to see the bigger picture.

● Must have strong planning, organizational, analytical, and problem-solving skills.

● Able to prioritize competing tasks and keeping to critical deadlines.

● Self-starter that can be hands-on and able to work independently.

● Multicultural…