Assistant Community Manager

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Avalon Bay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? Avalon Bay Communities is not just a property management company – we pioneer exceptional living experiences. As our Sales and Service Supervisor (Assistant Community Manager), you will lead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living.

You will assist the Community Manager in maintaining an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and coaching and training leasing consultants to achieve community goals.

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals.
• Lease apartment homes; manage and convert prospect leads by presenting and educating residents and prospective residents on all community information.
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction.
• Assist in the development, implementation and monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move‑in process, lease renewals, move‑out process and resident transfers.
• Call or visit competitive market communities to update market surveys and stay apprised of changing market conditions.
• Plan and execute resident activities and events to foster positive community connections.
• Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing.

• Strong customer service skills and experience.
• 1–3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment.
• 1 or more years of supervisory or training experience.
• High school diploma or equivalency (GED) is required; bachelor’s degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite.

• Comprehensive benefits – health, dental and vision; 401(k) with company match; paid vacation and holidays; tuition reimbursement; employee stock purchase plan and more.
• Growth based on achievement and promotion from within.
• Associate recognition program (including “Avalon Bay’s Very Best” awards).
• 20% discount on Avalon Bay apartment homes.
• A culture built on purpose and our core values – Integrity, Caring and Continuous Improvement.

Avalon Bay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated.

With this, we know we can do great things.

We make employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by law.

For California residents, if you elect to apply to Avalon Bay you accept the Avalon Bay California Personnel Privacy Notice