Alarm Operations Manager

Alarm Operations Manager

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• Oversee all construction and service of fire alarm processes
• Monitor and report on metrics involving revenue, gross margin, and productivity
• Develop/implement/continuously improve process to convert installation clients to service sales
• Assist in the growth of fire alarm and gas suppression business
• Oversee audits and work instructions improvement process to ensure integrity and relevance
• Coordinate installation and service operations with Premier Accounts to ensure that customer needs are being met
• Ensure that risk assessment training is delivered to fire alarm construction and fire alarm service employees
• Develop/augment/update sales pricing program for construction and service sales
• Assist in preparation of construction and service sales budget and resources analysis with CEO
• Propose ways to leverage technology and process improvement to increase productivity and profitability
• Conduct regular job site safety audits, provide a safe working environment for all employees, maintain weekly toolbox talks, and comply with all company safety practices
• Perform other duties as assigned by executive management or CEO

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First
• Start each meeting with a Safety Topic
• Complete Monthly Jobsite Visits/Observations
• Hold team accountable for all Safety Initiatives
• Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team
• Communicate effectively and professionally within the department and with internal and external customers
• Understand and Follow HR and Safety Initiatives and Processes
• Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.
• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
• Confirm required payment terms on open jobs
• Timely Review and Sign Off on Reports
• Active, Inactive, Greater than 50% Profitability
• Liens and Notices
• Track and Ensure Profitability of Department
• Oversee Change Order Management
• Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually
• Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
• Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc.
• Ensure Inventory Control measures are in place for department
• Ensure multiple bids for Material Purchasing optimization
• Manage Subcontractors and review/approve all subcontractor invoices prior to payment
• Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
• Maximize Labor Production and Efficiency while maintaining quality standards
• Overhead Review – semi-annual meetings with leadership
• Maintain Quality Control in all aspects of the department
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Reduce Turnover and Increase Retention within department
• Training
• Input and Development of Training Requirements
• Commitment to Training at all levels for all team members
• Be an Expert on Every Aspect of Your Business/Department
• Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.
• Operations – Labor/Productivity, Materials Purchasing
• Sales
• Administration
• Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

• Must have knowledge of fire alarm systems which includes materials
• Understand fire protection installation requirements
• Ability to properly read fire protection blueprints
• Minimum education of High School Diploma or equivalent
• Knowledgeable with NFPA 72 rules and all necessary codes
• Nicet II and III certification preferred
• Knowledge of P&L…