Director Of Coaching And Neighbor

Description

If our Vision and Mission resonate with you, Metrocrest Services may be the place for you. We are looking for people whose values align with ours - individuals who are compassionate, collaborative, accountable, and committed to helping our neighbors achieve greater stability and independence.

Metrocrest Services exists to provide hope and build pathways to economic mobility for neighbors in the north Dallas area. We operate a whole-household, SDOH (Social Determinants of Health)-aligned model organized around five pillars: (1) Income (2) Health and Food (3) Workforce (4) Education/Training (5) Housing. Our neighbors are at the center of everything we do.

Neighbors-First is more than a phrase; it is how we work. We call the people we serve Neighbors because they are members of our community, not cases to be managed. We approach every interaction with dignity, curiosity, and a whole-household perspective, listening first, following through, and measuring our success by the progress our neighbors make. Every team member, regardless of role or title, is expected to embody and advance our Neighbor-First Values.

The Director of Coaching & Neighbor Experience is a strategic, mission-driven leader who owns Metrocrest Services’ whole-household coaching model and the neighbor experience from first contact through the close of every coaching relationship. This individual combines operational excellence with compassionate leadership, holding a large and diverse coaching pool accountable to consistent practice while building the systems, partnerships, and culture that let coaches focus on neighbors rather than logistics.

They are equally comfortable leading strategy, managing complex operations, and engaging directly with neighbors, coaches, and community partners.

This role primarily works 8:00 AM–5:00 PM, Monday through Friday, with occasional evenings and weekends based on program needs.

• Lead, manage, and hold accountable Coaching Expert, Coaching Pool, Neighbor Experience Expert and Partnership Specialist
• Contribute positively to organizational culture; enthusiastically champion Metrocrest Services’ mission, values, and neighbor-first model
• Develop and sustain a coaching team culture rooted in Neighbor Excellence, continuous learning, peer support, and reflective practice
• Establish and execute forward-thinking strategies to increase coaching capacity and neighbor experience quality across the organization
• Own all assigned metrics; responsible for achieving performance targets, tracking progress on an ongoing basis, and reporting outcomes to leadership
• Manage an annual budget and operating plan for the department; adhere to assigned budgets and provide input on budget planning, forecasting, and resource allocation
• Adhere to a program evaluation framework to assess the strengths of coaching and neighbor experience functions and identify areas for improvement
• Identify technological tools to enhance and support delivery of coaching and neighbor experience services
• Oversee Coaching integrity, ensuring assessments are administered consistently, scored accurately, and used meaningfully to drive coaching plans
• Monitor coaching outcomes and progress data; identify trends in neighbor pathways and bring recommendations to the COO

• Culturally humble and equity-minded; understands that the populations Metrocrest Services serves face systemic barriers that require a coach who can hold both empathy and accountability at once
• Passionate advocate for the whole-household coaching model; believes…