Branch Manager

Position:
Branch Manager – Dallas

Department:
Branch Operations

Location:

Dallas, Texas

Reports To:

Executive Leadership

The Branch Manager – Dallas is responsible for the overall leadership, management, and operational performance of HTX Material Handling's Dallas branch.

This position oversees the daily operations and development of the branch, with primary responsibility for the Service, Parts, and Rental departments. The Branch Manager will ensure that each department operates efficiently, meets established performance goals, delivers exceptional customer service, and contributes to the overall profitability and growth of the business.

The ideal candidate is a hands‑on leader with strong operational and financial management skills, capable of developing teams, improving processes, managing resources, and building strong customer relationships.

The Branch Manager will serve as the primary point of accountability for the Dallas branch, ensuring alignment with HTX Material Handling's company‑wide objectives, standards, and growth strategy.

• Oversee the overall daily operations and performance of the Dallas branch.
• Establish operational priorities and ensure alignment with HTX's company-wide business objectives.
• Maintain accountability for branch performance, profitability, and operational efficiency.
• Develop and implement strategies to support branch growth and improve overall business performance.
• Coordinate with executive leadership regarding branch performance, operational challenges, staffing needs, and business opportunities.
• Ensure company policies, procedures, and operational standards are consistently followed.
• Foster a positive, professional, accountable, and customer‑focused work environment.

• Oversee Service Department operations, including field service and shop operations.
• Ensure efficient scheduling, dispatching, and allocation of service technicians and resources.
• Monitor service performance, technician productivity, labor utilization, and departmental profitability.
• Ensure timely completion of customer service requests, repairs, preventive maintenance, and warranty work.
• Monitor service backlog, work orders, response times, and customer satisfaction.
• Support technician recruitment, development, training, and retention.
• Ensure service equipment, tools, vehicles, and resources are properly maintained and utilized.
• Identify opportunities to improve service processes, productivity, and revenue.

• Oversee Parts Department operations, inventory management, and customer support.
• Ensure appropriate inventory levels and availability of parts to support service operations and customer demand.
• Monitor inventory accuracy, purchasing practices, stock levels, and obsolete inventory.
• Establish and maintain efficient parts ordering, receiving, and fulfillment processes.
• Monitor parts sales, margins, inventory turnover, and departmental profitability.
• Develop strategies to increase parts sales and improve customer service.
• Coordinate with manufacturers, suppliers, and internal departments to ensure product availability and competitive purchasing.

• Oversee the Dallas rental fleet and daily rental operations.
• Monitor fleet utilization, availability, rental revenue, and overall fleet profitability.
• Ensure rental equipment is properly maintained, inspected, and available for customer use.
• Coordinate rental equipment preparation, delivery, pickup, and maintenance.
• Identify opportunities to improve fleet utilization and rental revenue.
• Monitor rental fleet expenses, repair costs, downtime, and equipment lifecycle.
• Work with leadership to identify fleet…