Operations Manager

Exalt Printing Solutions is a fast-growing commercial printing company based in Carrollton, TX, specializing in high-volume, precision print production for large enterprises & leading direct-to-consumer brands. The Operations Manager will be the dedicated operational leader to a critical client ensuring that every order is produced on spec, on time, and at the customer’s quality standard. This is a high-visibility, high-accountability role with direct impact on one of our most critical client relationships.

The Operations Manager is responsible for the full production lifecycle of the program at Exalt: from job intake and production scheduling through press operations, quality control, finishing, and shipping. This role owns the production floor and must be capable of scaling operations from steady-state volumes to peak holiday throughput — managing multiple shifts, onboarding and directing temporary labor, and maintaining zero-defect quality standards under pressure.

The ideal candidate has direct experience in high-volume manufacturing with DTC fulfillment demands, and has personally managed a holiday peak ramp-up — not just observed one. This person will be the primary operational point of contact for the Customer internally and will work closely with leadership to continuously improve throughput, cost efficiency, and quality outcomes.

• Own the day-to-day production schedule for all orders, ensuring job flow is sequenced to meet SLA commitments across all volume levels
• Serve as the primary internal operational lead for the Customer account — deeply familiar with product specs, quality requirements, packaging standards, and client expectations
• Maintain real-time visibility into order pipeline, production status, and fulfillment readiness; escalating proactively when throughput or quality is at risk
• Partner with the account team (client-side) and Exalt leadership to plan capacity in advance of peak periods, new product launches, and promotional spikes
• Coordinate inventory positioning and material availability to ensure no production delays

• Directly manage production shift leads and floor associates across all active shifts
• Design and execute peak season staffing models — including temporary labor sourcing (in coordination with HR/staffing agencies), onboarding workflows, and accelerated skills training
• Build and maintain shift schedules that optimize throughput against labor cost, overtime obligations, and Texas labor compliance requirements
• Set clear expectations for floor accountability, enforce quality and safety standards across shifts, and sustain morale during extended high-volume operating periods

• Own the quality control process — from color accuracy and substrate alignment through finished tile inspection and packaging compliance
• Track and report defect rates, reprint rates, and scrap costs; lead root cause analysis and corrective action on recurring issues
• Ensure brand standards are upheld consistently, including tile finish, frame fit, adhesive application, and insert packaging
• Establish and report on key production KPIs: units per hour, on-time production rate, first-pass quality yield, cost per unit, and downtime by cause
• Identify and drive continuous improvement initiatives to increase throughput, reduce waste, and lower cost per tile as volumes scale
• Maintain equipment uptime in coordination with maintenance resources; escalating repair needs with urgency when production capacity is at risk
• Provide weekly operational reporting to the COO covering production performance, risk flags, and staffing status

• Partner tightly with the Warehouse & Shipping…