Desk Coordinator

Responsibilities

• Data entry, calling vets, booking appointments, speaking to customers about daycare and their dogs.
• Staying transparent with pet owners and what is going on with their dogs.
• Greeting EVERYONE that walks in or out of Dogtopia, creating unique relationships with every customer.
• Keeping playrooms clean of messes at all times.
• Perform walk‑throughs and risk awareness inside and outside playrooms.
• Ensure playrooms follow proper policies and procedures.
• Cleaning may include mopping, sweeping, trash removal and water refill.
• Equipment check for proper operations and proactive maintenance to keep dogs in a safe and clean environment.
• Act as Spa services coordinator/manager/trainer to ensure all spa services are completed on time and to specifications.
• Identify dog breeds and behaviors; report dog scuffles immediately for safe wound cleaning if needed.
• Work with the team to assure our Quality of Care sets the standards for dog care.
• Work cohesively with the team in a respectful and professional manner.
• Use social media to promote in‑store and out‑of‑store events.
• Strive for high customer review ratings by always smiling for the cameras and engaging in safe play.
• Enjoy and grow your team, play to your fullest potential.

• Consistent and timely attendance
• Ability to learn dog recognition
• Completion of all e‑learning platforms
• Maintain NPS and phone scores
• Proper door control in all rooms
• Proper record keeping
• Participate and lead topics in team meetings

• Detail oriented
• Quick thinker
• Emotionally intelligent
• Outgoing, enthusiastic by nature
• Fun‑loving
• Strong observance skills
• Strong multitasker
• Excellent communicator

• Must love dogs.
• Ability to spend up to 100% of work time standing.
• Ability to work flexible days and hours, including holidays and weekends.
• Ability to work cohesively with others in a fun, fast‑paced environment.
• Strong customer service skills.
• Ability to "own" a room of dogs.
• All rooms are equipped with cameras for pet parents to stay engaged.
• Caring for all furry friends as if they were part of your family.
• Keep data accurate with current dogs.
• Engage, play and enjoy the furry friends.
• Understand Dogtopia values: love life unconditionally, stay loyal to the pack, chase the absolute highest safety standards, play to our fullest potential, and treat every day like the most exciting day ever.

• Hourly Rate
• Benefits
• Bring your dog to work!