Assistant Store Manager

Join to apply for the Assistant Store Manager 743 role at CNG Holdings, Inc.

Location:

Carrollton, TX | Salary: $48,000.00 – $59,000.00

As a financial services leader, we strive to make a difference in our customers’ lives and the communities we serve. Our Assistant Store Managers serve as front‑line brand ambassadors for Check N Go, Allied Cash Advance, or Cash Store—part of the CNG Holdings, Inc. family. They embody the company’s identity in behavior, values, and ethics to support our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

• Serve and educate customers about the product portfolio, presenting all options that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office when unable to resolve directly.
• Answer telephone inquiries regarding general questions, customer applications, and other issues.
• Perform outbound customer sales, courtesy, and collection calls in compliance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally to customers, explain possible solutions, and ensure customers feel supported and valued.
• Interact with customers using active listening to confirm or clarify information and diffuse complaints.
• Handle and count currency, cash, and coins, manage cash drawer, count deposits, move cash from safe to drawer, and perform other cash handling tasks. May be responsible for bank deposits or pick‑ups.
• Balance batch receipts with store sales reports at the end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate presented information.
• Process all transactions accurately per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

• High school diploma, GED, or equivalent experience.
• 1+ year of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have reliable personal transportation, a valid driver’s license, and valid automobile insurance while employed.
• Willingness to consistently live and embrace core values of accountability, inclusion, transparency, and focus.

• Call center/retail/office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended computer screen viewing and typing.
• Must be able to lift up to 50 lbs, with or without reasonable accommodations.

• Must be able to travel to all stores within the assigned district with personal vehicle.
• May be asked to travel to neighboring districts.
• May require overnight travel.
• Must work assigned shifts as scheduled.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.

Our mission is to help and educate our customers while building and nurturing long‑term relationships. We strive to make a difference in our customers’ lives and the communities we serve.

Our vision is to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so they can build a better future for themselves and their families.

CNG Holdings, Inc., associates, and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable, and focused!

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action‑Employer, making decisions without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties, and skills required for the position.