Business to Business Inside Sales Customer Service Representative

Business to Business Inside Sales Customer Service Representative Carrollton

• Commission
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Initial and ongoing training
• Competitive compensation
• Paid holidays and vacation
• Indoor and comfortable working environment

A locally owned and nationally recognized printing, signage and marketing services company in Carrollton, TX is looking for an experienced Customer Service Representative. We have a fast‑paced, creative, and flexible work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals.

We work with a dynamic and interesting client base ranging from museums and non‑profits to manufacturing, real estate, contractors, and construction. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer.

This is where our Customer Service Team comes in!

Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

• Provide service to customers in our office, over the telephone, and by email.
• Help the customer by identifying their requirements and providing the services and products that best meet their needs.
• Show expertise by communicating with the customer about our products, services, and capabilities.
• Ensure that all their requirements are met for their unique projects.

• A positive, very detailed oriented people pleaser
• A willingness to be proactive and take action
• Team player that can work with others to deliver a project on time
• Previous experience in business to business
• Printing and signage experience
• Understanding of direct mail and automated marketing
• Experience with Print Smith or Printers Plan

We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

• Source new sales opportunities through inbound lead follow‑up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Close sales and achieve quarterly quotas.
• Research accounts, identify key players and generate interest.
• Maintain and expand your database of prospects within your assigned territory.
• Team with channel partners to build pipeline and close deals.
• Perform effective online demos to prospects.

• Track records and maintain database.
• Strong phone presence and experience dialing dozens of calls per day.
• Proficient with corporate productivity and web presentation tools.
• Experience working with website or similar CRM.
• Excellent verbal and written communication skills.
• Strong listening and presentation skills.
• Ability to multi‑task, prioritize, and manage time effectively.

Monday – Friday, 8:30 a.m. to 5:00 p.m.

Customer service: 1 year

• Technology‑driven product and service offerings that companies need.
• Training and guidance to help you succeed.
• Family‑focused teamwork environment that supports personal development.