Account Manager

A First Call Mechanical Company ACCOUNT MANAGER

Location:

Dallas, TXWHO IS FIRSTCALL MECHANICAL?

First Call Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. First Call serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, First Call is committed to building durable partnerships.

The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

First Call Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW First

Call Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

Competitive Weekly Pay Comprehensive Healthcare Coverage
- Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability Time-Off & Holidays
- Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development
- Company-sponsored education and career advancement programs like the First Call Academy, the Learning & Education Assistance Program (LEAP), and the First Call Progression Program Generous Referral Bonus of $2,500 per referral

Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowance POSITION OVERVIEW: We are currently seeking an HVAC Account Manager to support the growth and profitability of our HVAC Service business. This role is responsible for managing and strengthening relationships with existing customers while identifying opportunities to expand service partnerships through projects, maintenance agreements, and HVAC solutions.

The ideal candidate is a relationship-driven sales professional with a strong understanding of commercial HVAC systems who can serve as a trusted advisor to customers, identify their needs, provide technical solutions, and drive continued growth and customer retention for First Call Mechanical.

JOB RESPONSIBILITIES Manages and develops relationships with existing commercial and industrial HVAC customers by serving as a trusted point of contact and strategic partner.

Regularly communicates with customers to understand facility needs, operational challenges, equipment concerns, and future HVAC requirements.

Identifies opportunities within existing accounts for service projects, preventative maintenance agreements, repairs, upgrades, replacements, and additional HVAC solutions.

Conducts customer meetings, site visits, and account reviews to evaluate needs and recommend solutions that align with customer goals.

Develops a strong understanding of customer facilities, HVAC systems, service history, and business objectives to provide proactive recommendations.

Partners with Service Managers, Technicians, Estimators, and Operations Teams to develop solutions and ensure successful execution of customer needs.

Prepares, presents, negotiates, and closes proposals for service projects, maintenance agreements, and additional HVAC opportunities.

Educates customers on the value of preventative maintenance, system improvements, energy efficiency, and long-term HVAC performance.

Maintains customer satisfaction by proactively managing relationships, following up on opportunities, resolving concerns, and identifying future growth opportunities.

Maintains accurate customer information, account activity, sales opportunities, and pipeline updates within Build Ops and other company systems while supporting branch growth initiatives.

ACCOUNTABILITIES Grows and retains existing customer relationships by identifying opportunities that increase service revenue and strengthen long-term partnerships.

Continually develops technical HVAC knowledge, service knowledge, and sales skills through First Call Academy and ongoing industry learning.

Delivers an exceptional customer experience to ensure we continue to be the…