Electrical Field Service Technician II

Ener Sys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, Ener Sys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

This position will be focusing primarily on our Reserve Power applications, which include telecommunications, IT, uninterruptible power supplies (UPS), utilities and switch gear, security, emergency lighting and general electronics. Some of the reserve power brands include Power Safe, Data Safe, and Genesis. Our extensive product range serves a variety of reserve power applications and consistently delivers the most effective, powerful and reliable batteries available.

Provide technical and application support for Ener Sys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.

• Travel to customer sites to install, repair, and perform preventative maintenance to customer's equipment
• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO
  9000
• Operates material handling equipment per OSHA requirements
• Maintains a safe, orderly, and clean working environment
• Maintains records of performance reports
• Interacts with all levels of people, both inside and outside the company
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Provides the highest quality of service possible in order to assure customer satisfaction
• Generates substantial annual revenues
• Functions without direct supervision
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Completes compliance and job‑specific training
• Replaces defective parts, reassembles and repairs batteries and related equipment; installs new equipment at customer’s facility to ensure full functionality according to specifications
• Provides on‑site technical assistance to help troubleshoot and repair equipment
• Completes timely reporting of all activities including service reports, expense reports, quality alerts and maintenance reports to the company
• Is directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment

• 4-6 years of previous customer service experience in field support
• Basic knowledge of Microsoft Office and the Internet
• Basic mechanical aptitude
• Previous experience working with hand and power tools
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English
• Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
• Able to solve simple equations
• Experience should be substantively in the Electrical related field
• High School Diploma or equivalent

• Certificate/Diploma in Mechanical/Electronic/ Electrical or related if the application for location
• A basic electrical understanding
• The use of test equipment and reading schematics
• Hands‑on job experience
• Experience should be substantively in the Electrical related field where applicable

• Must be able and willing to do…