Sales Support Analyst

Company:

Highmark Inc.

This job is responsible for the overall administration and oversight of sales support activities for the sales office. The individual could perform one or more of the following types of tasks in support of the sales process: new and renewal processing, product implementation, re-enrollment activities, vendor interaction, group set‑up or cancellation, running reports, preparing meeting materials, developing proposals and benefit grids, research, problem resolution, and other administrative and account relationship activities.

• Effective management of work flow:
  Ensuring efficient assignment and completion of work product deliverables, including educating external customers on simplified submission processes; identifying and implementing process improvements; prioritizing volume to ensure deadlines are met; preparing and/or reviewing proposals for accuracy and reasonableness before delivery; follow up on open proposals and maintain timely status updates; analyze and coordinate implementation of sold cases to ensure accurate installation.
• Effectively perform account service activities:
  Attend meetings with sales personnel; investigate and resolve complex issues; provide timely and accurate responses to external customers.
• At a senior level, mentor sales support staff and promote effective teamwork by assisting with training; ensuring understanding of duties, systems, workflows, processes and procedures.
• Accurately and timely process and set‑up new or updated clients in the appropriate system(s).
• Other duties as assigned or requested.

• High School Diploma or GED
• 3-5 years of relevant, progressive experience in the area of specialization. Exempted experience requirements effective August 2016.

• None

• None
• Understanding of self‑funding and/or Stop Loss concepts
• Knowledge of medical insurance products and terminology
• Understanding of group insurance underwriting guidelines

• None

• None

• Experience using Excel and Word
• Verbal and written communication skills
• Organizational skills
• Math skills
• Customer/account service experience in the group insurance or employee benefits industry within a professional office setting

None

0% - 25%

Position Type:
Office‑based

Teach/train others regularly:
Occasionally

Travel regularly from the office to various work sites or from site‑to‑site:
Rarely

Works primarily out‑of‑the office selling products/services (sales employees):
Never

Physical work site required:
Yes

Lifting: up to 10 pounds – Constantly

Lifting: 10 to 25 pounds – Occasionally

Lifting: 25 to 50 pounds – Occasionally

$20.31

$29.53

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.