U.S. Consular Services - Senior Associate

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Our U.S. Consular Services team supports corporate clients and their employees with business visa and consular service needs. As a Senior Associate, you will manage business visa and consular matters from initial assessment through completion, providing thoughtful, consultative guidance and exceptional client service throughout the process. You will work closely with clients, embassies and consulates, global colleagues, and external service providers to support successful case outcomes.

This position is ideal for an experienced business visa professional looking to expand their client exposure, advisory responsibilities, and technical leadership within a collaborative and consultative environment.

• Manage an active portfolio of business visa and consular matters from initiation through completion.
• Assess business visa requirements and provide appropriate guidance based on traveler circumstances and destination requirements.
• Prepare, coordinate, review, and monitor business visa applications and supporting documentation.
• Serve as a point of contact for clients, providing timely updates, issue resolution, and proactive guidance throughout the case lifecycle.
• Coordinate visa appointment scheduling and consular processing activities.
• Liaise directly with embassies and consulates to support business visa and consular matters.
• Partner with Vialto colleagues globally to support cross-border business visa and consular services.
• Monitor government and consular updates and communicate relevant changes internally and externally.
• Maintain accurate case records and adhere to Vialto quality standards and operational procedures.
• Provide technical guidance, coaching, and quality review support to junior team members.
• Support larger client projects and contribute to process improvements and operational excellence initiatives.
• Contribute to client advisory discussions and help strengthen long-term client relationships through a consultative service approach.

• 3–6 years of directly relevant business visa experience.
• Hands-on experience preparing and managing business visa applications.
• Strong case management experience supporting matters from initiation through completion.
• Experience coordinating visa appointments and managing consular processing requirements.
• Experience liaising directly with embassies and consulates in support of business visa and consular matters.
• Strong understanding of corporate business visa processes and outbound travel authorization requirements.
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong client service orientation and relationship management capabilities.
• Ability to work independently while collaborating effectively across…