Public Safety Communications Call Taker - Part Time

This is a part-time, FLSA non-exempt position, not to exceed 1,039 hours in any fiscal year, July 1 through June 30. Under immediate supervision, this position performs a variety of duties involved in the receipt and processing of emergency 9-1-1 and non-emergency calls.

The Communications Center provides 24 hours a day, seven days a week public safety emergency and non-emergency dispatch services. Due to a high degree of liability which can incur to individuals in this position as well as to Carson City, the training period for this position requires daily and weekly observations where the individual will be required to demonstrate verbal and practical skill improvements.

Individuals in this position must be willing to work a varied schedule, which could include day, swing or graveyard shift. Assigned shifts may change every three months. Once completing the training program, employees can anticipate a work schedule of Tuesdays - Fridays,  hours but that can vary

Important Job Information:

• This position connects the public to law enforcement and fire/rescue services.
• This position requires assisting callers who are victims, survivors, and witnesses of all types of emergency situations and crime, while obtaining and entering essential information regarding emergency situations into a computer.
• This position is privy to confidential emergency situations and details, helping both emergency callers and public safety/emergency personnel as situations are happening and must remain calm, focused, organized, and able to recall information instantly and keep everyone informed of activities at all times.
• Situations that employees deal with over the phone can be exciting, challenging, violent, alarming, and distressing under emergency circumstances and deadlines.
• Employees must have excellent skills in the following: interpersonal, customer service, organizational, coping, diplomacy, tact, compassion and patience.

Recruitment Process:

Recruitment Process:
The recruitment process for this position consists of the following steps: an online skills test (Govworx) which measures job related skills such as typing, spelling, speed, map reading, listening, memory, and other aptitude skills, an in-person interview scheduled for Thursday, November 19, 2026, a background check, Computer Voice Stress Analysis (CVSA), and drug screen. You may also have an opportunity to "sit-along" with a current Dispatcher to see what the job is really like.

The performance in each step is reviewed, so applicants are not guaranteed to move to the next step. Individuals who are invited to take the online skills test (Govworx) can access study and practice material here:
Candidate Guide:
Comms Coach HIRE Assessment | Gov Worx Help Center

The skills assessment is required to be completed prior to the interview. The invitation to the skills test needs to be accepted within 72 hours and completed no later than 7 days from the initial invitation.

You must use a computer with the following functioning hardware:

• Mouse and Keyboard
• Microphone and Speakers
• Webcam (or built-in computer video camera)
• Stable Internet Connection

If you do not have a computer, please reach out to Michaela Pence at mpence to arrange an onsite testing date.

This class specification lists the major duties and requirements of the job and is not all inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document, and may be required to have specific job-related knowledge and skills.

• Receive and process emergency and non-emergency service calls from the public requesting law enforcement, fire personnel, emergency medical services (EMS) or other county services; determine nature, location, responder safety information and priority of incident; recall citizens as necessary.
• Enter incident reports into the computer system accurately and completely, or appropriately refer citizen; input addresses, locations, citizen information, and other pertinent information; update or cancel events as needed; document errors.
• Transfer calls to appropriate agencies, as needed; answer calls from other agencies and take appropriate action as needed.
• Perform records checks for law enforcement and other authorized county personnel, with accuracy and confidentiality, as needed.
• Document officer information on suspects; confirm, enter or validate warrants and previous arrests, update information as needed; advise affected personnel of information updates; run checks of guns, property or…