Guest Service Manager

Join to apply for the Guest Service Manager role at Carson Nugget Casino Hotel.

Job Summary

Under administrative direction, performs management and problem solving while on duty. Handles guest complaints, oversees security issues, and keeps departments running efficiently.

Supervision Exercised

Exercises oversight over gaming floor Team Members, and non-gaming departments.

Essential Functions

• Recognizes and resolves guest and Team Member problems of a sensitive nature by analyzing each situation and evaluating alternatives in order to implement satisfactory solutions.
• Supports all Team Members, and all areas of the Casino.
• Works with Team Members in all areas of the casino, to maintain a clean appearance, including storages throughout.
• Supports Carson Nugget vision and mission; maintains confidentiality of all work information; demonstrates leadership; exhibits courteous and respectful treatment of internal and external customers; displays a positive attitude and flexibility; identifies problems and recommends solutions.

Additional Responsibilities

• Follows safety standards in all aspects, reports or removes unsafe equipment.
• Responds to public inquiries courteously to provide information about casino gaming promotions, events, and programs to assist guests and promote participation.
• Ensures Team Members perform duties safely, avoiding unnecessary harm or risk.

Minimum Qualifications

• Progressively responsible management experience plus casino experience in tables, poker, cage, keno, bingo, food and beverage.
• Must be at least 21 years old, have a valid Driver's License, and be able to obtain a Gaming License in Nevada.
• Must obtain Alcohol Awareness Certification.

• Mid-Senior level

• Full-time

• Other

• Gambling Facilities and Casinos