Help Desk Specialist

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HELP DESK SERVICE SPECIALIST

RESPONSIBILITIES

Responsible for providing tier-one network and systems support by answering, responding, and solving customer’s technical requests in a non-scripted environment.

Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.

Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.

Assisting with asset management of computers, peripheral devices and printers

Writing customer communications, processes, and other customer-facing documentation.

Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.

Work within an agile project management environment.

Complete assigned work according to the specifications and standards set by the State and the NDOT Desktop Support Manager.

QUALIFICATIONS

Solid knowledge of Service Desk and Customer Support center operations.

Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.

Have a proactive nature with the ability to solve problems.

Be able to work on multiple projects, activities, and tasks, simultaneously.

Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

The ideal candidate should have one or more of the following certifications:

· CompTIA A+, CompTIA Network+, CompTIA Security +

Seniority level

• Seniority level Associate

Employment type

• Employment type
  
  Contract

Job function

• Job function
  
  Information Technology
• Industries
  
  IT Services and IT Consulting and IT System Training and Support

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Help Desk Service Specialist - Long Term 100% work on site in Carson City NVHelp Desk Service Specialist - Long Term 100% work on site in Carson City NV

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