Change Management AI Adoption Expert
Listed on 2026-01-02
-
IT/Tech
Data Analyst, Digital Marketing
Change Management AI Adoption Expert
Information Technology
Other
Location:
United States Of America
Language:
English
We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game‑changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world‑class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech‑powered and intelligence‑fueled experiences. We combine human‑centered design, powerful data, and strong tech to accelerate transformation will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.
Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact centre analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game‑changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Description- Strategic Planning – Ability to lead business case identification and prioritize initiatives.
- Stakeholder Engagement – Engage with business and IT stakeholders to track progress and optimise strategies.
- Change Management – Facilitate readiness assessments and develop action plans.
- Training Development – Design training curricula and certification materials.
- Communication – Produce comprehensive communication and engagement plans.
- Data Analysis – Design and interpret adoption analytics and KPIs.
- Feedback & Support – Implement feedback mechanisms and support systems.
- Value Measurement – Measure adoption success and drive value realisation.
- Lead business case identification and prioritisation based on impact, feasibility, and alignment with organisational goals.
- Shape and execute enterprise‑level Copilot adoption strategies that align with business priorities and transformation goals.
- Facilitate structured readiness assessments to evaluate organisational, skilling, and enablement maturity and recommend practical action plans.
- Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption.
- Engage business and IT stakeholders to monitor progress, track value, and optimise adoption strategies based on feedback and usage signals.
- Apply Microsoft frameworks and tools to facilitate structured reviews, value realisation planning, and success measurement.
- 7–10 years in enterprise ACM with Microsoft 365; 2 years in short‑format consulting (workshops/accelerators).
- Demonstrated ability to produce assets same‑day: backlogs, labs, comms, KPI scaffolds.
- Ability to rapidly scope and tailor engagement set to constraints (time, role mix, data access).
- Multi‑industry exposure; comfort switching contexts multiple times per week.
- Facilitate exec and practitioner discussions; keep decisions moving with visible timers, parking lot, and a decision log.
- Facilitation & objection handling:
Convert “AI fear/quality/safety” into experiments with owners and dates; keep rooms outcome focused.
- 5 years of experience in enterprise consulting, digital transformation, or business change enablement.
- Experience leading use case…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).