Endpoint Analyst – St Pete’s – Onsite

Situs

AMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At Situs

AMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local — come join our team!

This position is responsible for first and second level support, which includes working with end-users (both on-site and remotely). This can involve in-person, over-the-phone, email, and/or remote desktop support. Position works as part of a technical support team providing support and consultation pertaining to the configuration, inventorying, and repair of endpoint technologies, including but not limited to desktop and laptop computers, tablets, smartphones, inkjet and laser printers, e-mail and calendaring, and line-of-business applications.

Also provides documentation of solutions when necessary and tracks all incidents using the incident management system.

Essential Job Functions:

• Administer and maintain the Ivanti Endpoint Manger system
• Experience supporting the following Operating Systems:
  Windows 10, Windows 11, and Mac OS.
• Experience utilizing Microsoft Intune Autopilot.
• Experience supporting and utilizing Microsoft Office.
• Maintain and update inventory records and system to ensure accurate and timely inventory tracking.
• Work with cross-functional teams to forecast inventory needs and identify potential stock issues.
• Monitor inventory levels and identify potential stockouts or overstock situations.
• Manage inventory aging and coordinate proper rotation or disposal of obsolete inventory.
• Participate in regular inventory counts and coordinate physical inventory audits as needed.
• Collaborate with purchasing and logistics teams to optimize procurement and transportation processes.
• Develop and implement SOPs for inventory management and continuously improve inventory operations.
• Review and analyze inventory data to identify trends and potential areas for improvement.
• Other activities as may be assigned by your manager

Qualifications/ Requirements:

• Associate’s degree in related field, or equivalent combination of education and experience
• Intermediate-level support staff with 2-4 years of relevant experience.
• Experience managing O365.
• Experience laptop, desktop, hardware and peripherals
• Experienced in managing and reporting on Enterprise level AV products
• Self-motivated team player
• Must have the ability to work independently and prioritize your workload
• Ability to work in a fast-paced, deadline-driven environment with strong attention to detail
• Experience leading projects.
• Excellent communication and interpersonal skills and professional appearance.
• Ability to understand and comply with the relevant department and/or corporate policies, procedures and guidelines as they pertain to customer support.
• Knowledge of relevant commonly-used concepts, best practices, and procedures.
• Knowledge of local and remote computer system diagnostic tools.
• Strong communication (oral, technical and written) skills.
• Strong analytical ability, good judgment, strategic and multidimensional thinker.
• Problem solves using interpersonal relations and diplomacy skills.
• Detail oriented and organized.
• Experience repairing hardware – desktops, laptops, and laser printers.
• Proven customer service skills and the ability to work with a diverse constituency.
• Ability to interact and work effectively in a team environment.
• Ability to perform independent research and apply critical reasoning skills to solve technical issues
• Ability to multitask and self-manage assigned projects and daily tasks in an environment with shifting priorities
• Requires the ability to lift and carry up to 50 pounds
• Requires the ability to work shifts outside of normal working hours
• Requires the ability for overnight travel, up to 25%
• Requires the ability for…